🌿 Operations Manager – Hybrid / Miami HQ (3 days in office)
Position Overview
At Green House, the Operations Manager is essential to keeping our agency running smoothly. You’ll oversee day‑to‑day office operations, manage vendor and tool relationships, and ensure our internal systems support the needs of creative, account, and field teams. From vendor contracts and license audits to operational budgets and process optimization, you’ll work behind the scenes to help our entire agency deliver exceptional work, efficiently and reliably.
What You’ll Do
- Manage daily office operations — shared spaces, equipment, administrative workflows, and general support to ensure teams can focus on their work.
- Own vendor and service‑provider management end-to-end: handle relationships with workspace providers, IT vendors, software/tool vendors, insurance partners, and more; manage onboarding/offboarding, negotiate renewals, and monitor service levels.
- Oversee systems, licenses, and internal tools — conduct user audits, govern access and utilization, manage licenses, and recommend scalable, cost‑effective solutions.
- Partner with Finance to manage operational budgets, monitoring vendor costs, tool spend, and office expenses; track variances and work to maintain financial alignment.
- Develop and maintain SOPs and operational workflows for procurement, vendor management, tool governance, and office processes — bringing structure and consistency into agency operations.
- Act as a cross-functional liaison — collaborate with Creative, Account, Field, Finance, HR, and other departments to ensure operational needs are met, resources are available, and communication flows smoothly.
- Track and report key operational metrics (vendor performance, tool utilization, cost efficiency, office/service reliability), identify bottlenecks, and recommend improvements to increase operational performance.
- Support special projects and strategic initiatives — such as system rollouts, vendor transitions, cost‑savings efforts, compliance updates, internal audits, and process improvements.
- Proactively anticipate needs and risks, communicate upcoming operational requirements to leadership, and present options and recommendations before issues arise.
- Maintain flexibility: adapt to changing priorities, manage multiple operational workflows simultaneously, and support a dynamic, evolving agency environment.
What We’re Looking For
- 5–7+ years of experience in operations management or agency operations, ideally with exposure to financial oversight, vendor management, or budget control.
- Strong financial literacy — ability to manage budgets, perform cost‑benefit analyses, and make operational decisions aligned with company financial goals.
- Excellent organizational, analytical, and problem-solving skills. Comfortable using data to guide decisions and optimize processes.
- Outstanding communication and interpersonal skills — capable of building relationships, negotiating with vendors, and coordinating across departments.
- Comfortable working in a fast-paced, evolving environment — ability to bring structure and clarity to ambiguity and shifting priorities.
- Proactive and autonomous mindset: anticipates needs, recommends improvements, communicates status without prompting, and drives execution.
Salary
- $60,000 - $75,000 (commensurate with experience) + 10% bonus opportunity
Perks & Benefits
- Location: Miami, FL (Hybrid: 3 days per week in office)
- Schedule: Regular business hours, M–F
- Unlimited Paid Time Off – balance high performance with rest and recharge
- Comprehensive Health, Dental & Vision – plus wellness perks
- Professional Growth – exposure to client strategy, financial leadership, and agency operations
- Creative Culture – a collaborative, diverse, and people-first environment
✨Why Join Green House?✨
At Green House, we thrive on innovation and collaboration, bringing our core values to every project:
- DARING: We push boundaries, embrace challenges, and build creative confidence.
- ROOTED: We deliver tangible results with authenticity and attention to detail.
- INNOVATIVE: We constantly explore, question, and evolve to grow personally and professionally.
- AGILE: We adapt to the ever-changing needs of our business, clients, and trends.
Green House is strongly committed to creating a diverse, equitable, and inclusive workplace environment. We’re an equal opportunity employer—we’ll consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
