Supports Manager and Sr Manager with all aspects of M&R projects and initiatives, including potential acquisitions. Provide day-to-day support of administrative and operational functions in order to achieve project success in accordance with defined M&R strategies and goals. Spearhead M&R system training program internally and externally.
Duties and Responsibilities
- Define and analyze requirements, scope and objectives for software development enhancements
- Organize, attend and participate in stakeholder meetings
- Maintain project documentation and follow up on important actions and timelines
- Assess project risks and provide solutions where applicable
- Perform and facilitate user acceptance testing (UAT) to ensure solutions align with business needs
- Prepare and send communications internally and externally
- Assist with onboarding new manual and EDI vendors
- Prepare software training documentation, recorded training videos, and perform live training both internally and externally
- Assist with supporting all M&R systems. Research escalated user issues or enhancement requests and open tickets with appropriate support channels, following through until resolution.
- Be the point-of-contact for all user issues and enhancement requests
- Assist with managing enhancement and defect lists for all M&R systems (internal and 3rd party), driving items to completion. Hold periodic check-in meetings.
- Act as liaison between corporate teams, field, IT, 3rd party vendors and stakeholders
Qualifications
- College degree preferred but not required or comparable work/military experience
- Strong analytical and problem-solving skills
- Strong organizational skills and excellent attention to detail
- Ability to track project deliverables and milestones
- Excellent computer skills (MS Word, Power Point, Asana)
- Intermediate Microsoft Excel abilities required
- Team player with excellent verbal and written communication skills
- Prior work in either IT, projects or as a Business Analyst preferred
- Salesforce experience is preferred
- Basic SQL knowledge is preferred
- Residing in the Charlotte, NC area
- Must be able to pass a pre-employment drug screening
Benefits
We understand that your role at DCLI is only part of who you are. Our comprehensive compensation and benefits package provide resources for you to be your best self, grow professionally and personally, and reach your full potential.
- Excellent health, dental, and vision insurance options for you and your family
- Ample PTO and paid holidays
- 401k with company match
- Flexibility to support a healthy work-life balance
- Wellness resources
- Company-sponsored parties, outings, and other perks
Development Opportunities
At DCLI, you’ll find that everyone – from your coworkers and managers to the senior leadership team – wants to see you succeed and there are opportunities available for you to develop in your current role and prepare to take that next step in your career:
- Tuition reimbursement
- Internal training and educational resources
- Quarterly and annual awards for outstanding performance
- Pathways to promotions and access to advice, feedback, and mentorship
- Participation in professional organizations
- Internships
#hybridrole
