Sr. Specialist, HOA /Compliance

Sr. Specialist, HOA/Compliance

Job Responsibilities

• Ensure all rental properties remain in full compliance with HOA covenants, rules, and architectural guidelines.
• Serve as the primary liaison between the homeowner and HOA boards, responding to notices, inquiries, and compliance requests.
• Coordinate corrective actions promptly when issues arise, working with tenants and vendors as needed.
• Review and interpret HOA governing documents for each property, track updates and rule changes.
• Handle all tenant-related communications regarding HOA rules, tenant approvals, amenity access, parking, and community standards.
• Submit architectural requests or approvals on behalf of the homeowner when modifications are needed.
• Maintain organized documentation of communication, violations, approvals, and compliance deadlines.
• Track and pay and/or negotiate HOA dues, assessments, violation fines, or special fees on behalf of the property owner (if applicable).
• Support smooth move-in and move-out processes by ensuring tenants understand HOA expectations.

• Work with members of the team to develop workflow processes for all services across Compliance
• Assign and distribute tasks and reports 
• Run reports to ensure aged actions are being addressed timely manner 
• Train and develop team members
• Understand and be able to assist with the daily activities of Compliance, which will include (Municipal, Registrations, Title, Tax) 
• Act and assist as the point of contact for Vendors
• Schedule and facilitate team meetings 
• Foster and build positive relationships within the team; vendors; and others
• Handle escalated matters
• Coordinate with counsel to develop a winning strategy to mitigate assessments and fines.
• Draft, edit, and prepare correspondence, reports, and other material using word processing, spreadsheets, and/or databases.
• Assist with all other duties as needed

Requirements & Qualifications

• Experience Leading a Team
• 3 years minimum experience in handling Association, Municipal Code/Permit Matters, and Tax Research and Payments
• Experience in property management, real estate, or HOA coordination preferred.
• Advanced working knowledge of Microsoft Office suite, including expertise in Excel and/or Smartsheets. (Knowing how to manipulate data)
• Client and resident focused
• Understand legal documents and how they relate to title
• Positive attitude with a commitment to excellence and achieving goals
• Must be a team player, reliable, and organized.
• Must be professional, energetic, and positive.
• Must have excellent verbal and written communication skills.
• Aptitude for managing multiple daily tasks and longer-term strategic projects; capable of prioritizing and meeting timelines set by management
• Ability to perform at a high level of efficiency and productivity
• Results-oriented and problem-solving are essential.