š Assistance Coordinator ā Global Healthcare & Travel Claims
Location:Ā
Hybrid (Indianapolis Office)
Contract:
Full-Time | Monday to Friday
Proposed Start Date: 12th January 2026
āļø Make a Global Impact with IMG
At International Medical Group (IMG), weāre more than just a leading international medical insurance providerāweāre a lifeline for travelers, expats, and global citizens. Every day, our products deliver peace of mindĀ® to people living, working, and exploring across borders.If youāre passionate about helping people and thrive in a fast-paced, customer-focused environment, this is your chance to make a difference on a global scale.
What Youāll Do
As an Assistance Coordinator, youāll be the first point of contact for customers who need support with healthcare and travel claims. Your role is all about delivering exceptional service and ensuring every interaction counts.
Key Responsibilities:
- Handle a high volume of inbound and outbound communication (phone, email, chat) with professionalism and empathy
- Answer benefit questions, update policies, and assist with new and existing claims
- Document interactions accurately in our CRM system
- Collaborate with team members and mentor new hires when needed
- Support special projects and tasks as assigned
What Weāre Looking For
- 1+ year of customer service experience with strong problem-solving skills
- Proficiency in Microsoft Office Suite
- Excellent communication skillsāboth written and verbal
- Ability to multitask in a fast-paced environment
- Global awareness and a genuine passion for helping people
- Positive attitude, resilience under pressure, and attention to detail
Bonus Points:
- Bilingual skills (Spanish, Portuguese, Mandarin, French)
š Perks & Benefits
- A diverse, inclusive, and globally connected team
- Comprehensive benefits package (Medical/RX/Dental/Vision)
- 401(k) with company match
- Paid Time Off + Company Holidays
- Free parking & on-site fitness center
- Casual dress environment
- Tuition reimbursement plan
š Ready to Build Something Extraordinary?
Join a team thatās making a difference worldwide. Apply now and take the next bold step in your career with IMG!IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
