Telephone Answering Service (TAS)

Job Summary

Responsible for answering the phone, greeting callers, establishing the reason for calling, and resolving issues by contacting the appropriate person that can help the customer. Agents must be willing to work a full-time flexible schedule Monday through Friday 8 am to 6 pm with some weekends, and all holidays.

Primary Responsibilities

Act as a human answering service during business hours for a variety of contracts.
Relay verbal messages.
Document client issues and requests with clarity and precision
Handling Inbound Calls and Making Outbound Calls
Taking Candy Orders
Handling and documenting emergency inbound calls (LIHEAP & CARS)
Complete call logs

Knowledge, Skills, and Abilities required:

Excellent customer service skills.
Strong verbal and written communication skills.
Ability to multitask – speak on the phone and enter information into computer
Willingness to work flexible hours
Show strong initiative, attention to detail, and ability to interpret and resolve problems
Superior interpersonal skills and telephone etiquette.
Ability to work independently and as a team member 17.35 To 17.35 (USD) Hourly

Life at Inspiritec

InspiriTec exists to enable people with disabilities and other disadvantages to gain skills and a job in Information Technology (IT) professions. \r \r In support of the mission, InspiriTec operates its own commercial IT firm which provides core technology and resources back into training programs, and which often serves as a competitive and supportive work environment for graduates. This entrepreneurial approach to operating a charitable organization ensures that InspiriTec â??practices what it teaches.â?? In employing people with disabilities as programmers, network engineers, customer service representatives, and project managers, InspiriTec provides Call Center Services, software development, web page design and development, and network integration services.

Thrive Here & What We Value

Friendly and supportive environment

Opportunities for career growth and advancement

Competitive pay and benefits package

Recognition and rewards for outstanding performance

Commitment to giving back to the community

Customer service oriented

Collaborative and team-oriented environment

Emphasis on continuous learning and development

Veteran, Military Spouse, and People with Disabilities Friendly Employer

Telephone Answering Service (TAS) - CSR