Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including
Built In's 100 Best Midsize Places to Work in SF 2025,
Top Places to Work by USA Today 2025
,
Y Combinator's list of Top Companies in 2023,
#4 on Fortune’s Best Workplaces in the Bay Area™ ,
Inc. Magazine's 2022 Best Workplaces list, and
Forbes Best Startup Employers 2022 List.
As a new business Sales Manager you will lead and develop a team of SMB Account Executives within a fast-paced environment. Your leadership will have a direct impact on the growth of the new business team, the development of your team, and Front’s success. This role will require strategy, urgency, and the ability to drive a team to exceeding revenue targets.
What will you be doing?
- Lead, coach, and develop a team of SMB Account Executives to consistently meet and exceed pipeline and revenue goals.
- Own the SMB strategy — including segmentation, territory planning, and pipeline coverage.
- Partner cross-functionally with Marketing, Sales Ops, Enablement, and Customer Success to optimize lead flow, conversion, and customer retention.
- Implement and refine sales processes to improve efficiency and conversion across the funnel.
- Drive forecast accuracy and maintain a data-driven view of performance across your team.
- Hire and onboard new AEs, ensuring a strong ramp and a culture of continuous improvement.
- Act as a player-coach — joining key customer calls and modeling best-in-class discovery, value selling, and deal execution.
What skills and experience do you need?
- 5–8+ years of experience in SaaS sales, with at least 2 years leading an SMB or inside sales team.
- Proven track record of helping teams consistently exceed targets in a fast-paced environment.
- Strong understanding of the SMB SaaS motion — high velocity, transactional cycles, and CRM discipline (Salesforce experience preferred).
- Excellent coaching and communication skills — you inspire through clarity, accountability, and empathy.
- Analytical and operational mindset: you use data to guide decisions and improve execution.
- Passion for customer experience and Front’s mission to make work more human.
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Focus Fridays - learn more here!
- Flexibility to work from home Mondays and Fridays (unless posted as a full-remote role)
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy NoticeCompensation Range: $211K - $260K
