Senior Regional Maintenance Director

Leadership & Team Development

• Lead, mentor, and support Regional Service Directors, Service Directors, and onsite service teams.
• Provide technical guidance, training, and performance management to ensure competency in HVAC, electrical, plumbing, appliance repair, and carpentry.
• Partner with HR and Operations on recruitment, onboarding, and retention of skilled maintenance professionals.
• Promote a culture of safety, accountability, professionalism, and continuous improvement.

Administrative

• Create, implement, and monitor an inventory control system for maintenance supplies across the portfolio.
• Assess existing property conditions and support the creation and maintenance of a rolling 5-year capital and major project expense plan.
• Track project progress, monitor budgets, and evaluate contractor performance to ensure timely and cost-effective execution.
• Review preventative maintenance reports and provide recommendations to resolve deficiencies.
• Evaluate the current contractor base and source additional qualified vendors as needed.
• Negotiate pricing, monitor vendor performance, and ensure adherence to quality and service expectations.
• Implement and enforce standardized product packages and purchasing programs across the portfolio.
• Assist in developing and managing annual maintenance and capital budgets.
• Review and recommend capital improvement projects; assist Regional Service Directors in assembling scopes of work.
• Drive cost savings through material standardization and strong regional vendor partnerships.
• Analyze property KPIs and coordinate support initiatives (“blitzes”) for underperforming assets.

Operational Management

• Perform quarterly site inspections to ensure AION standards are consistently upheld.
• Conduct safety inspections with Real Estate Managers, Service Directors, and RREMs; assist in resolving safety concerns and auditing asbestos/lead compliance.
• Respond to escalated emergencies, major incidents, and critical system failures.
• Provide hands-on support to Regional Service Directors as needed.
• Perform other duties as assigned.
• Travel to sites as required.

Personnel Development

• Coach and mentor Regional Service Directors; complete quarterly performance assessments.
• Ensure maintenance teams maintain up-to-date technical skills and best practices in HVAC, electrical, plumbing, carpentry, appliance repair, and mechanical systems.
• Support company maintenance training initiatives, including new-hire training and sourcing certification programs for site teams.

Education & Experience

• High school diploma or equivalent required; technical certifications or trade school training strongly preferred.
• Minimum 10+ years of multifamily maintenance experience, including at least 5 years in a leadership or multi-site supervisory role.
• Strong technical background in HVAC, electrical, plumbing, carpentry, and mechanical systems.
• Experience managing capital projects, renovations, or large-scale maintenance operations.

Certifications

• EPA Universal Certification required
• CPO (Certified Pool Operator) strongly preferred.
• OSHA 10/30 certification preferred.

Skills & Competencies

• Strong leadership, communication, and coaching skills.
• Ability to analyze maintenance metrics and develop targeted action plans.
• Excellent technical diagnostic and problem-solving abilities.
• Proficiency with work order systems and property management software (Yardi, RealPage, Entrata, etc.).
• Ability to travel regularly throughout the region and respond to after-hours emergencies as needed.