Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
We are seeking a talented and versatile full-time Professional Services Integration Engineer to join our dynamic team. In this role, you will serve as a key technical representative of the Crunchtime Professional Services team, creating tailored integration solutions to address our customers' specific business needs. This position is crucial in ensuring seamless data flow between Crunchtime's core product suite and the diverse third-party applications our customers utilize, such as point-of-sale (POS), accounting, HRIS, and payroll systems.The ideal candidate is a methodical, organized problem-solver with a strong technical background and excellent communication skills.
You will thrive in a fast-paced environment, acting as the bridge between technical requirements and business solutions, and will be eager to learn about the restaurant industry and the value Crunchtime software contributes to business operations.
What you’ll do as an Integration Engineer
- Develop and Implement Tailored Solutions: Design, build, test, and support robust integration solutions that meet specific customer business requirements.
- Cross-Functional Collaboration: Work closely with internal teams, including Professional Services, Product Development, Engineering, Support, and Customer Success, to define scope, gather requirements, and deliver high-quality integrations.
- Customer Engagement: Serve in a customer-facing role, collaborating directly with clients to understand their needs and tailor integration solutions effectively.
- Requirements Translation: Translate functional business requirements into detailed technical specifications and implementation plans.
- Documentation and Communication: Maintain clear and concise documentation for all integration processes and tailor communication appropriately for both technical and non-technical audiences.
- Troubleshooting and Support: Provide ongoing support for existing integrations, troubleshooting issues, and implementing timely resolutions.
- API Management: Utilize REST and SOAP APIs effectively to facilitate data exchange between systems.
What we’re looking for
- Education: BS in Computer Science, Engineering, or an equivalent technical field.
- Snowflake Development: 2+ years of experience with Snowflake development, including stored procedures and functions.
- Javascript Development: 2+ years of Javascript development experience.
- Python Knowledge: Intermediate understanding of Python.
- API Proficiency: Proficient in working with REST and SOAP APIs.
- Tools Proficiency: Experience using development and project management tools such as GitHub, Postman, Jira, and Snowsight.
- Customer-Facing Experience: 2+ years of experience operating in a customer-facing role (e.g., support analyst, technical consultant).
- Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical details simply.
- Work Style: Methodical, organized, and adaptable to a dynamic, fast-paced work environment.
Nice to haves
- Experience with restaurant technology, specifically point-of-sale (POS) systems.
- Experience with Coalesce.io.
- Experience with deployment pipeline automation.
What you’ll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Essential Physical & Mental Requirements:
- Prolonged periods of sitting at a desk
- Prolonged periods of typing and working at a computer
- Ability to listen and speak over the phone or Zoom calls
- High level of mental concentration and focus
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Compensation:
The annual base compensation range for this position is $80,000 - $85,000.Actual compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.
Accessibility Accommodation Statement
Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com.
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.Join us in our mission to provide the best software solutions to the food industry.
We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
