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211 Tax Scheduling Specialist

LocationKalamazoo, Michigan, United States
TypeRemote, Onsite
ApplyJob Type
Part-timeDescriptionJob Title: 211 Tax Scheduling Specialist - Ohio 211Department: 2-1-1Reports To: Program ManagerJob Status: Seasonal, Part-time, Hourly and Non-exempt (Potential for Full-Time Transition)Pay: $15.00/hour

Statement of the Job:


Assists individuals in accessing free tax preparation services. Provides eligibility screening, schedules tax preparation appointments, and provides information about available tax credits.

Education and Training:


• Completes training which includes lecture, independent study, and mentoring.

Schedule Requirements:


  • 2 days per week. Monday - Friday
  • Hours: 9:00 AM to 5:00 PM

This role offers flexibility with the possibility of expanding into a part-time position based on performance and organizational needs.Requirements

Essential Duties and Responsibilities:


• Assesses each caller for eligibility for free tax preparation clinics and tax credits• Schedules appointments for tax preparation assistance and provides information about the process including a description of the services provided• Completes all required documentation for each inquiry• Completes other duties as assigned

Education and Experience:


• Well-developed interpersonal skills• Experience in human services preferred• Excellent computer skills• High School diploma or its equivalent requiredPersons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non-job-related disability, race, religion, sexual orientation, veterans’ status. EOESalary Description$15.00/hr

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