POSITION SUMMARY:
The Senior EHR Specialist, under the direction of the Director of Healthcare Informatics, is responsible for ongoing end-user support, maintenance, training, and customization of electronic health records, patient portals, and EMR Integration of CCI Health & Wellness Services.
KEY FUNCTIONS & RESPONSIBILITIES:
• EHR – EMR application administration, configuration, and technical support of eClinicalWorks (eCW).• Develops and maintains eCW, patient portal and inventory documentation, and system-related workflow processes.• Delivery of patient care using the eClinicalWorks (eCW) electronic health record (EHR) system. • Overseeing the day-to-day support of production and test eCW platforms and the implementation of software updates and/or additional EHR services.• Identify and implement opportunities for process improvement in support of ECW training.• Receive and respond to technical requests, emails, and other electronic inquiries from Clinicians.• Assessing the needs of the end user to ensure the user understands the actions needed to resolve patient account issues.• Research, interpret, explain, and apply information from training materials to practice users, including processes, policies, and procedures.•Makes recommendations on appropriate equipment utilized for the EHR function.• Identify EHR improvement opportunities, including more efficient system use, improved training, and standardized workflows.• Implement system upgrades, improved functionality, training, and standardized workflows as approved.
This includes planning and managing installations and/or updates and/or upgrades of the eCW (EHR-EMR) system.• Familiarity with clinical workflows and experience developing workflows consistent with EHR applications in a team environment.• Assist in creating supportive training documents and materials, videos, guides, and documentation workflows, track training, and assess user experience.• Actively optimize eCW for more efficient clinical workflows and perform technology-related duties as needed. • Perform various clinical technology-related duties as needed. Including maintaining and monitoring system reports and audits.• Responsible for keeping current with system changes and enhancements to ensure a thorough operational eCW platform and participate in application testing.•Identify and implement opportunities for process improvement in support of eCW training and develop communication tools to educate on workflow improvements.• Initiatives serve as a resource and offer guidance to units through on-site field support to confirm systems are used efficiently and as trained.• Collaborate with vendors to train and support staff; Develop and present initial and ongoing skill development training with clinical and support staff to support high-level performance.•Provide input to the Change Management Committee and other teams as needed.• Ability to interpret governmental healthcare policies, regulations, and program/certification-specific language (e.g.: HIPAA, MIPS, PCMH), and then propose organization-wide workflow changes in the EHR to meet those specifications.
MINIMUM QUALIFICATIONS
:
- Five years experience in healthcare information technology.
- Associate degree; Bachelor’s degree in healthcare information management or healthcare informatics preferred; or combination of education and experience.
- Certified in the eClinicalWorks (eCW) platform is preferred.
- Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT), Bonus.
- Experience with healthcare operational workflow.
- Experience with training and implementation of EHRs.
- Proficient end-user relationship management skills.
- Ability to solve hardware and software issues, design forms, and reports.
- Familiar with ICD and CPT coding.
- Proven ability to manage competing deadlines and solve complex problems.
- Knowledge of the clinical information systems as they relate to both clinicians and non-clinical staff.
- Possess meticulous attention to detail.
- Strong communication and interpersonal skills.
105000.00 To 120000.00 (USD) Annually
