IT Specialist
Distyl AI develops AI native technologies for humans & AI to collaborate to power the operations of the Global Fortune 1000.In just over 24 months, we’ve rapidly grown to partner with some of the world’s largest enterprises—including F100 telecom, healthcare, manufacturing, insurance, and retail companies—delivering multiple AI deployments with $100M+ impact. Our platform, Distillery, along with our team of AI Engineers, Researchers, and Strategists, is pioneering AI-native systems of work, solving the most complex, high-stakes challenges at scale.Distyl is founded and led by proven leaders from companies like Palantir, Apple, and top national laboratories.
We work in deep partnership with OpenAI, jointly going-to-market at the largest enterprises and collaborating, evaluating and testing the latest models. Backed by Lightspeed, Khosla, Coatue, industry leaders like Nat Friedman (former GitHub CEO), as well as board members of over 20+ F500s, Distyl is building the future of AI-powered enterprise operations
What We Are Looking For
We're seeking an IT Specialist to serve as a vital member of our IT team, delivering exceptional technical support while taking ownership of key IT projects. In this hands-on role, you'll split your time between resolving support requests, maintaining critical systems, and executing improvement initiatives that directly impact our organization.
Working closely with our IT Manager, you'll balance responsive end-user support with independent project execution. This position offers strong growth potential for someone who excels at both technical troubleshooting and driving meaningful improvements to our infrastructure. You'll handle everything from daily support tickets to implementing new tools and automating workflows—ensuring our team has the technology they need while continuously enhancing our IT operations.
Key Responsibilities
SaaS & Application Management
- Administer assigned SaaS applications including user provisioning, access controls, and license management
- Understanding of Google Context aware access monitor vs enforcement.
- Execute integration projects and optimize workflows across our 25+ application ecosystem
- Monitor usage, maintain documentation, and identify optimization opportunities
Device & Identity Management
- Manage MDM platform for device enrollment, configuration, and compliance
- Handle complete hardware lifecycle from procurement to secure decommissioning
- Execute SSO integrations and maintain role-based access controls
- Understanding of SAML, OIDC, MFA, Okta Auth policies
- Automate user provisioning workflows and conduct routine access audits
Security & Compliance
- Enforce MFA, perform access reviews, and monitor security dashboards (Sumo Logic)
- Follow incident response procedures and escalate security concerns appropriately
- Track software licenses, maintain asset inventory, and support compliance audits
- Ensure secure onboarding/offboarding processes and data handling
Infrastructure & Support
- Manage VPN (Tailscale), office networks, Wi-Fi, and conference room technology
- Execute backup procedures and participate in disaster recovery exercises
- Troubleshoot hardware, software, and connectivity issues across hybrid workforce
- Collaborate with DevOps on network configurations as needed
Service Delivery
- Primary responder for IT support via Slack, meeting SLAs (30-minute response, 4-hour resolution)
- Provide hands-on support for AV equipment, printers, and office technology
- Create and maintain IT documentation, runbooks, and knowledge base articles
- Deliver IT onboarding training and develop self-service resources
Continuous Improvement
- Identify patterns in support requests and implement systematic solutions
- Assist in evaluating and rolling out new tools and technologies
- Work with vendors for procurement, support, and issue resolution
- Contribute to process improvements and automation initiatives
What We Require
- 3–5 years of experience in IT support, systems administration, or similar hands-on roles.
- Experience managing SaaS applications, device management, and troubleshooting across macOS and Windows.
- Familiarity with IAM/SSO concepts (Kandji, Jamf, Okta, or similar).
- Understanding of basic networking (VPN, firewalls, DNS, Wi-Fi).
- Strong communication, organization, and problem-solving skills.
- A passion for learning and willingness to grow into advanced IT responsibilities.
Nice to Have
- CompTIA Security+ or equivalent certification.
- Experience with scripting or automation (e.g., Bash, Python).
- Exposure to fast-paced startup environments or distributed teams.
- Interest in AI/ML or supporting AI-native workflows.
- Experience contributing to IT environments that have scaled from 100 to 500+ employees (nice plus).
What We Offer
- Competitive salary, equity, and comprehensive benefits (medical/dental/vision fully covered for you and dependents).
- 401(k), commuter benefits, catered lunches, and onsite work (5 days/week in NYC).
- Opportunity to shape IT strategy at the forefront of AI adoption in the enterprise.
- Collaborative, mission-driven environment with focus on growth and development.
- Direct impact on Fortune 1000 deployments and company trajectory.
Distyl AI is an equal opportunity employer committed to fostering diversity and inclusion. We encourage applicants from all backgrounds to apply.Note: This role requires in-office collaboration 5 days a week. We have offices in San Francisco, CA and New York, NY. This role is available in New York, NY only.
