Under the direction of the Sr. Regional Service Director, the Regional Service Director is responsible for developing scopes of work and contractor bids, establishing maintenance and turnover standards for assigned communities, developing and mentoring service team members, ensuring compliance with maintenance procedures, and managing safety and inventory control processes. This role provides direct support to onsite teams and plays an essential part in maintaining operational excellence across the portfolio.
Essential Duties and Responsibilities:
Administrative
- Develop detailed specifications, scopes of work, and contractor bids for major projects or as requested by the Sr. RSD, RREDs, Real Estate Managers, and Service Directors.
- Recommend vendor selections and update the preferred vendor list regularly.
- Track project schedules and ensure completion within budgetary constraints.
- Recommend and monitor ongoing preventative maintenance programs for assigned properties.
- Maintain an up-to-date library of material suppliers, labor rates, equipment rental costs, and qualified subcontractors by category.
- Anticipate and recommend capital improvement projects for properties.
- Ensure compliance with company safety policies and procedures, including proper use of systems, programs, and personal protective equipment.
Operational Management
- Evaluate and provide guidance on the training of Service Managers and service teams regarding the turnover process, inventory control, trade skills, safety, and bid development.
- Fill in at the site level as needed to ensure properties remain operational when staffing shortages occur.
- Spend a minimum of four days per week onsite supporting teams and ensuring KPIs remain on track.
- Assist Service Directors with troubleshooting, complex repairs, or technical guidance as needed.
- Conduct audits and inspections of storage rooms, paint rooms, maintenance shops, and inventory systems.
- Audit and evaluate turnover procedures, ensuring consistency in materials, supplies, final product quality, vendor usage, and cost efficiency.
- Oversee and provide feedback on vendor performance for routine maintenance and project work, including turnover, landscaping, pool operations, and HVAC services.
- Perform additional duties as assigned.
Personnel Development
- Coordinate uniforms for all service team members to ensure a professional appearance at all times.
- Interview and assess candidates for Service Technician and Service Director positions.
- Identify training needs and schedule or deliver technical and operational training sessions.
- Coach and mentor service team members; complete performance assessments as requested and annually.
Qualifications
Education & Experience
- High school diploma or equivalent.
- 5–6 years of maintenance, construction, or repair experience within multifamily housing, including at least 5 years in a supervisory role.
- Extensive knowledge of apartment maintenance operations, building systems, and ability to complete service assessments at the standards required of a Regional Service Manager.
Certifications
- EPA Universal CFC Certification. (or required within 90 days of employment)
- CPO (Certified Pool Operator) Strongly preferred
- OSHA 10/30 certification preferred
Skills & Competencies
- Proficiency with word processing, Excel, and computerized maintenance management (CMM) systems.
- Ability to walk grounds, inspect units, climb stairs, lift up to 60 lbs., climb ladders above 10 feet, and perform bending, kneeling, pushing, and other physical activities.
- Strong written and verbal communication skills in English.
- Availability for after-hours emergencies as needed.
