About the Junior Associate Program
Marketwake’s Junior Associate (JA) Program is designed to provide ambitious, motivated individuals with hands-on experience in the fast-paced world of digital marketing. This program offers recent graduates and early-career professionals an opportunity to work alongside our talented team, contributing to real projects and gaining invaluable skills in a supportive and dynamic environment. The program emphasizes learning, mentorship, and professional growth, equipping participants to thrive in the marketing industry.For more details about the Junior Associate Program, visit Marketwake JA Program.
Position Overview:
This full-time, in-person apprenticeship sits at the intersection of Marketwake’s internal marketing engine and Punchlist’s customer success efforts.As a Junior Associate, you will help coordinate and execute Marketwake’s internal marketing initiatives while also supporting Punchlist users with exceptional customer service, thoughtful engagement, and smooth onboarding.This role is ideal for a proactive, organized team member who enjoys working across teams, solving problems, and contributing to both brand growth and product success.
What You’ll Do for Marketwake (Internal Marketing)
- Help manage the internal marketing calendar and keep initiatives (email, social, content, website) moving on schedule.
- Coordinate tasks, deadlines, and assets in our project management tools so nothing slips through the cracks.
- Support internal initiatives by gathering inputs, prepping briefs, and organizing deliverables from our various teams.
- Schedule internal marketing syncs, build agendas, take notes, and track follow-up action items.
- Review drafts of internal marketing assets for accuracy, links, and brand consistency before they go live.
What You’ll Do for Punchlist (Customer Success)
- Welcome new Punchlist users and guide them through onboarding and setup.
- Run live Punchlist demos for prospects and customers, following a simple framework and highlighting key use cases.
- Respond to customer questions via email/chat in a clear, friendly, solution-focused way.
- Flag bugs, feature requests, and usability issues to the product team and close the loop with users.
- Monitor engagement, trial activity, and renewal risk; share insights with the product and leadership teams.
- Gather customer feedback, success stories, and testimonials, and assist with renewal reminders and follow-up to support retention and expansion.
You’ll Thrive in This Role If You…
- Take ownership of your work, follow through, and like keeping projects organized.
- Communicate clearly and professionally with both teammates and customers.
- Enjoy switching between internal coordination and customer-facing conversations.
- Are curious about digital marketing, SaaS products, and how they work together.
Qualifications
- Bachelor’s degree in marketing, communications, business, or related field (or equivalent experience).
- Strong written and verbal communication skills.
- Comfortable learning new tools (CRM, project management, support platforms, SaaS products).
- Detail-oriented, organized, and able to manage multiple tasks at once.
- Prior experience in customer service, support, or marketing coordination is a plus, not required.
