This is an Evergreen job posting, meaning we accept applications on an ongoing basis and regularly review candidates as positions become available.
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork?
At Ntiva, we’re more than a Managed Services Provider—we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.
Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).
How you’ll make an Impact
As a Security Analyst 1, you will be a crucial part of our first line of defense against cyber threats. Your swift response to security alerts—investigating potential malicious activity, securing compromised accounts, and reviewing change activity —will directly prevent or minimize the impact of security events. By managing routine security tool adjustments and escalating complex issues appropriately, you'll ensure our defenses remain effective and responsive, safeguarding our client's assets and data.
What you will be doing
- Monitor & Investigate: Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats.
- Incident Triage & Response: Conduct initial investigations into security alerts, perform rapid response actions like securing user accounts, and collect necessary log data for analysis.
- Escalate Effectively: Analyze findings to determine the scope and severity of incidents, resolving straightforward issues and escalating complex cases to Level 2 Analysts with clear, concise information.
- Security Tool Management: Review and implement authorized, routine changes to security tools, such as processing client exemption requests in the EDR or temporarily adjusting settings for testing.
- Collaborate with Security Team: Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment.
- Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, or provide guidance during incident resolution.
- Liaise Across Departments: Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information.
- Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise.
- Provide Support: Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions.
You’ll be successful in this role if you have
- 1-2 year of experience in the field of Information Technology
- Understand networking concepts and how to apply them to troubleshooting.
- Experience with advanced troubleshooting of Windows/Mac/Linux systems.
- Understand basic security concepts.
- Ability to analyze alerts, identify patterns, and logically troubleshoot potential issues.
- Strong written and verbal communication skills for documenting findings, escalating issues clearly, and interacting professionally with users, clients, and other teams.
- Strong attention to detail.
- Ability to work effectively within the security team and liaise with other departments.
- Ability to prioritize tasks and manage workload effectively in a fast-paced environment.
- Ability to adhere to established processes and protocols for incident handling and tool changes.
- Passion for delivering outstanding customer service, with a track record of exceeding client expectations.
- Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements.
- NOTE: This role is 24/7 shift based.
Required language skills
- Ability to communicate professionally, in English, both written and orally
- Ability to write business correspondence and process procedures
- Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Bonus points for
- Associate’s degree in Networking, Security or related field.
- Industry certification such as Security+, CCNA Security, CEH, or other security focused certification.
- Experience in a security specific position.
Benefits and Perks
- Medical, Dental and Vision coverage for employee and family
- 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
- Health Savings Account (HSA) Options / PPO Options
- Employee Assistance Program
- Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
- Education Reimbursement Program
- Generous Employee Referral Program - cash bonus for successful referrals!
- Dynamic Recognition and Rewards
- Clear Promotion and Advancement Tracks
- Work with Industry-Leading Talent
The base pay range for this position is expected to be between $49,000.00 and $63,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
FLSA Status:
Exempt
Work Authorization Criteria
We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.
Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval).
Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
