IT Support Specialist

Technical support is the primary responsibility for the IT Support Specialist. The IT Support Specialist supports multiple customers in multiple locations on a variety of information technology practices. All requests for assistance will be recorded and responded to via the helpdesk ticketing system.

Responsibilities

• Helpdesk
• Troubleshooting /configuration computer applications and hardware
• Windows OS and application updates and patching
• Storage management
• Telecom / softphone
• Printing
• Basic networking
• Device Lifecycle
• Image or deploy operating systems and software
• User profile onboarding
• User data migration
• Equipment inventory
• Workspace setup / teardown
• Systems Administration
• User creation and licensing
• Cross systems permissions
• CCTV support
• MDMs

• Automated policies / scheduled tasks
• Other duties as assigned

Education & Skill Requirements

• Associates in Computer Science or related
• Minimum 2 years of technical support or helpdesk experience
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of current technology and trends in the information technology field.
• Able to research, evaluate and recommend solutions based on an analysis of customer needs and existing infrastructure.
• Able to communicate effectively with customers and co-workers.
• Able to organize, prioritize, and delegate tasks to appropriate IT support staff.

• Firm understanding of the following systems:
• Microsoft Windows and Apple workstation operating systems
• Microsoft Office applications
• Conceptual understanding of the following systems:
• Common enterprise network equipment; switches, routers, access points
• Client to server application communications
• Messaging, spam and phishing controls
• Antivirus / Malware / Ransomware prevention and remediation