Saltbox simplifies the hardest parts of running a small online business. Our flexible workspaces combine modern office settings with warehouse suites, designed to support the growth of small businesses in industries like Fashion & Apparel, Health & Beauty, Electronics, and more. You can make a direct impact on small businesses in your area!
We’re looking for a detail-driven, highly organized Facilities Coordinator who thrives in fast-paced environments and keeps people, processes, and information aligned. This role is perfect for someone who loves structure, systems, and problem-solving — and who’s energized by supporting multiple Saltbox locations behind the scenes. You’ll manage ticket workflows, vendor coordination, documentation, and operational support to ensure our buildings run smoothly every day.
What You’ll Do
Issue Resolution & Response Management
- Serve as the first point of contact for all facility-related requests and service tickets.
- Prioritize, assign, and track work orders through the facilities ticketing system.
- Ensure timely responses and resolutions for maintenance, repair, and service needs.
- Communicate updates with stakeholders and escalate critical issues when appropriate.
- Identify recurring issues and partner on long-term solutions.
Ticket Workflow Management & Design
- Maintain standardized workflows for ticket intake, assignment, and closure.
- Monitor queue performance and uphold service-level expectations.
- Recommend improvements to enhance speed, clarity, and consistency.
- Build and distribute weekly reports summarizing ticket trends and vendor performance.
- Support rollout of new ticketing systems or process updates.
Documentation & Organization
- Audit and maintain all facility documents: layouts, vendor sheets, asset logs, warranties, permits, and more.
- Build and standardize digital and physical file structures across all locations.
- Maintain accuracy of facility records and ensure easy access for teams.
- Update location binders, shared drives, dashboards, and printable vendor lists.
- Support the onboarding of new Saltbox locations.
Vendor & Contractor Coordination
- Schedule, manage, and verify vendor work for maintenance, repairs, and inspections.
- Maintain vendor lists and ensure compliance with insurance and safety requirements.
- Source new service providers when gaps arise.
- Manage quarterly vendor contact list updates.
Operational Support & Reporting
- Track and report on facility KPIs, including ticket response times, backlog, and preventive maintenance.
- Support budget tracking, invoice processing, and cost monitoring.
- Assist with safety checks, audits, and compliance initiatives.
- Provide administrative and operational support to the Facilities Manager.
What You Bring
Facilities & Operations Coordination
You have 2–4 years of experience in facilities coordination, property management, or operational support. You understand how buildings work and what it takes to keep them safe, functional, and well-organized.
Organizational Excellence
You thrive in structured environments and keep people and processes aligned. You’re detail-oriented, deadline-driven, and able to juggle multiple priorities without dropping the ball.
Technical & Tools Knowledge
You’ve worked with ticketing or CMMS systems (ServiceChannel, Fexa, UpKeep, Hippo, etc.) and are comfortable navigating Google Workspace or Microsoft Office. You can quickly learn new systems.
Vendor & Stakeholder Communication
You're confident communicating with vendors, facility teams, internal stakeholders, and service partners. You translate technical issues into simple, actionable language.
Problem-Solving Mindset
You’re proactive, curious, and solutions-oriented — always looking for the fastest and most efficient way to resolve issues.
Location Requirement & Travel
You must live near a Saltbox city to support facilities (Atlanta, Washington DC, Dallas, Phoenix, Los Angeles, Denver, Miami, Chicago or Seattle). This role may require up to 25% travel between Saltbox locations for projects, audits, and operational support.
What We Offer
At Saltbox, we believe in fostering a work environment that supports the health and happiness of our employees. We’re proud to offer a comprehensive benefits package, including:
- Medical insurance fully covered for two UHC plans, or a low premium for PPO
- 401K plan options
- Company-paid long-term, short-term disability, and life insurance
- Generous paid vacation, sick leave, and holidays
- Paid parental leave
Saltbox is excited to offer this full-time position with a base salary range of $55k–$70k. We understand that each individual brings unique skills and experiences to the table, which is why our salary ranges are tailored to the role, level, and location of the job.
