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Remote Sr. Customer Service Representative

TypeOnsite

Description


TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Recruiter Note: Remote position, but Candidate must reside within the Orlando, FL or nearby cities.

Duties:  

  • Answer and track incoming calls 

  • Prepare and submit accurate, detailed reports in government systems 

  • Train and onboard new CSRs 

  • Conduct database and open-source research 

  • Route and escalate calls appropriately 

  • Other duties, as assigned 

Requirements


  • 5+experience in a call center 

  • Associates Degree 

  • Proven ability to multitask simultaneously communicating and inputting data 

  • Strong written and verbal communication skills 

  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 

  • Experience in handling sensitive information 

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