RMA Administrator at Netsync Network Solutions

Job Description:

The RMA Administrator oversees and coordinates all activities related to product returns. They ensure returned items are documented properly, evaluated accurately, and processed efficiently — whether they’re being repaired, replaced, refunded, or sent back to vendors.This role sits at the intersection of customer service, logistics, warehouse operations, and vendor management, making sure the full return cycle runs smoothly and meets company policies.

Roles and Responsibilites:

Maintain strong working relationships with customers and team.
Maintain expertise on warranty and insurance guidelines of the products sold by Netsync.
Facilitate troubleshooting and product handling of exchange (RMA) support requests.
Customer, Partner/Vendor and cross-department relationship management.
Manage and update support and RMA cases in Customer, Netsync and OEM systems.

Additional Duties:

Assist in continual improvement to further streamline and automate existing processes and procedures.
Upkeep of work area.
Assist with break-fix and administrative tasks.
Continued technical education.
Attend and contribute to team meetings.
Other responsibilities as assigned by management.

Skills and Experience:

Some IT industry experience and or education in network and/or end user support.
Proficient with Microsoft Office Applications.
Strong attention to detail.
Good communication skills
Good organization skills
Strong customer service skills
Curiosity and strong desire to constantly learn

Minimum Qualifications/Technical and Education Requirements:

High School diploma or equivalent, some form of higher education and/or technical certifications.

Benefits:

Medical, Dental, Vision, Life, PTO, and 401 company match.

Life at Netsync Network Solutions

Netsync Network Solutions is a HUB-certified, minority- and woman-owned value-added reseller (VAR) with extensive experience equipping enterprise, commercial and educational institutions with advanced solutions that fuel growth and power innovation. Adopting a consultative mindset, Netsync works collaboratively with organizations to identify opportunities, source technologies, configure synergistic vendor-agnostic infrastructures and reinforce security vulnerabilities. Netsync ranks among the fastest-growing VARs with Cisco Systems and has rapidly become one of the largest resellers servicing the Education and State & Local Government sectors. Netsync's team of highly credentialed engineers provide round-the-clock customer support and rapid response to emerging challenges, garnering widespread acclaim and award recognition throughout the industry.

Awards & Recognition: Cisco SLED Partner of the Year 2017 Cisco Digitization Partner of the Year 2017 Cisco Architectural Excellence Enterprise Networking, South Region 2016 Cisco Public Sector SLED Breakaway Partner of the Year, US 2016 Cisco SLED Transformational Partner of the Year, US 2015, 2016 Cisco SLED Partner of the Year, South Region 2011, 2013, 2015, 2016 Cisco SLED Education Partner of the Year, US 2014 Cisco Break Away Partner of the Year, South Region 2014 Cisco Customer Satisfaction Excellence CRN Tech Elite 250 2015, 2016, 2018 CRN Triple Crown 2015, 2016 CRN Fast Growth 150 - 2015, 2016 CRN Solution Provider 500 2015, 2016, 2018 Inc. 5000 2015, 2016, 2017 Houston Business Journal Fast Tech 25 List 2016

Thrive Here & What We Value

Collaborative team environment

Fastpaced work setting

Security measures & quality assurance

Coaching & mentorship opportunities

Diverse culture with inclusion focus

Comprehensive employee benefits

RMA Administrator