Trax Inc. provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over one billion logistics
transactions from all industries, modes, and countries. Trax operates on a global scale with offices in the U.S., Latin America, Asia and Europe. The Audit Manager will lead a team of Logistics Data Analysts/Auditors and Audit Supervisors, ensuring the successful delivery of Trax audit support and services. Key responsibilities include meeting SLAs, maintaining high-quality audit controls, and implementing performance action plans to scale audit operations. The role involves collaborating with clients and stakeholders, managing team performance, and fostering a culture of excellence and efficiency.Responsibilities:• Rapidly gain a comprehensive understanding of client requirements, Trax’s product offerings, and value delivery.• Take responsibility for the successful execution of Trax audit support services, ensuring SLAs are met and key KPIs are monitored for improvement opportunities.• Establish strong relationships with client and carrier organizations, acting as a subject matter expert and their escalation path • Collaborate effectively with internal business partners and stakeholders in a matrix environment to meet client deliverables and set appropriate priorities.• Provide well-founded audit decisions and recommendations, ensuring sufficient checks and controls to maintain team output quality.• Diligently manage team backlog and assignments to ensure commitments are met within agreed time, cost, and quality parameters.• Proactively identify risks and implement mitigation plans, addressing or escalating issues promptly.• Inspire and motivate team members through regular coaching and development, fostering a positive team culture.• Execute continuous improvement, identifying opportunities to enhance audit efficiency and overall customer experience.• Emphasize continuous improvement, striving for maximum automation and maintaining robust audit controlsQualifications:• Bachelor's degree in a related field or equivalent experience.• 2+ years of team leadership experience in Logistics, Supply Chain, BPO, or related fields.• Strong verbal and written communication and presentation skills for engaging with clients, carriers, and stakeholders.• Experience in logistics and financial analysis; familiarity with ERP/MRP systems and customer management is a plus.• Advanced skills in Excel and MS Office.• Proven ability to earn trust, motivate teams, set direction, resolve conflicts, and execute with limited information.• Solid influencing skills and strong business and technical acumen.• Experience in stakeholder management at all business levels.• Strong analytical and problem-solving skills focused on continuous improvement and efficiency.• Demonstrated leadership in managing and mentoring high-performing teams.• Excellent interpersonal skills, proactive, dependable, and results oriented.• High professionalism and ability to work with all organizational levels.• Flexibility to work in a shifting schedule for 24/5 coverage.
