Help Desk Engineer at Revolution Group

Description

Do you want to work for a fun dynamic company where you can be part of a supportive team environment? Do you want to see the direct results of your work on the growth of the company and the satisfaction of your clients? Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team.

Requirements

Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.
1-3 years general technology experience
Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
High-energy, self-motivated, well-organized
Responsible for responding to initial calls and Help Desk tickets from client base.
Should be a methodical with the ability to analyze, make decisions and solve problems
While considered an entry-level position the ideal person will have better than average communication skills.
Being able to verbally communicate and explain technical information to all types of end users is important.
Patience, resourcefulness and a desire to help others are wanted virtues in this role.
Bachelor’s degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
Must demonstrate a strong aptitude for learning.
Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.

Roles and Responsibilities

Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
Daily responsibility working with Revolution Group on reviewing server logs
Responsible for troubleshooting client facing technical issues.
Responsible for troubleshooting technical issues with the POS platforms.
Will be expected to be put into an on-call rotation.
Reliable transportation required, applicants will be required to drive to client locations at times

Benefits

Competitive pay structure
Health insurance benefits available
Fun, supportive team oriented work environment

Life at Revolution Group

Revolutionize your business with a technology partner that is focused on your goals and invested in your success. Revolution Group transforms the way you solve your problems by bringing you the most innovative IT, CRM and ERP solutions available. Managed IT services, vCIO, network, and security services, custom data storage and backup solutions for SMB and mid-market businesses. Salesforce certified partner specializing in implementation, integration and custom Force.com development for professional services organizations and manufacturers. Cloud ERP Deployment and Customization: NetSuite and Plex Manufacturing Cloud.

Thrive Here & What We Value

Fun Dynamic Work Environment

Supportive Team Oriented Work Environment

Equal Opportunity Employer

Competitive Pay Structure

Performance Based Bonus Potential

Health Insurance and Other Benefits Available</s>

Help Desk Engineer

Description

Requirements

Benefits

Life at Revolution Group

Your tracker settings