Customer Service Representative

Position Summary:

Key Responsibilities:

• Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
• Handle incoming inquiries, quotes, and orders via phone, email, and in person
• Provide knowledgeable guidance on printing options, file requirements, and timelines
• Manage job progress, provide status updates, and resolve issues promptly
• Collaborate with internal departments to meet deadlines and exceed client expectations
• Maintain detailed and accurate client records in the order management system
• Troubleshoot and resolve customer concerns with professionalism and urgency

Requirements:

• Previous experience in the print industry is preferred
• Proven background in customer service or account management
• Strong understanding of print terminology, file formats, and production workflows
• Excellent communication and organizational skills
• Ability to multitask in a fast-paced, deadline-driven environment
• Proficiency in Microsoft Office and familiarity with print management systems.