Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork?
At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.
Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!
How You’ll Make an Impact
As a System Engineer – Dental Specialty, you will play a critical role in delivering high-quality technical solutions and support to dental practices nationwide. This hybrid role combines advanced system engineering, project delivery, dental technology expertise, and escalated support responsibilities. You will lead or participate in project planning, design, deployments, migrations, and infrastructure improvements, while also serving as a subject matter expert for dental-specific technologies.
You’ll work closely with Project Managers, Senior Engineers, and dental operations teams to deliver stable, secure, and efficient IT environments for our dental clients. Strong communication, the ability to pivot quickly, and a customer-first approach are essential.
Location and Work Expectations
- Hybrid role: 80% onsite at McLean, VA HQ Office, 20% remote
- Nationwide travel as necessary (typically once per quarter, depending on project load)
- Valid driver’s license and insured vehicle required
What You Will Be Doing
Project Deployment, Migrations & Infrastructure Engineering:
- Deploy advanced technical solutions to include new infrastructure builds, network modernization, system upgrades, cloud integrations, and practice expansions.
- Execute complex server migrations, cloud transitions (O365, Azure), and infrastructure redesigns with detailed planning and post-implementation documentation.
- Build, configure, and support:
- Windows Servers (physical & virtual)
- Domain Controllers, Active Directory, Group Policy, DNS/DHCP
- VMware ESXi, Hyper-V, and Azure Virtual Machines
- File/print servers, application servers, and RDS/AVD environments
- Install and configure multi-site networks including:
- VLANs and subnetting
- Switch stacks
- Wireless networks
- Firewalls (Fortinet / WatchGuard preferred)
- Design and deploy high-availability infrastructure, clustering, redundancy, and disaster recovery solutions.
- Support the creation and modification of Group Policies to enforce security, standardization, and compliance.
- Provide engineering-level troubleshooting for advanced applications, integrations, and server workloads.
Dental Technology Engineering & Clinical Support:You will serve as a dental IT subject matter expert responsible for advanced support, deployment, and troubleshooting of clinical technologies across dental practices.
- Install, configure, and troubleshoot dental imaging hardware:
- Intraoral sensors
- Intraoral cameras
- Intraoral scanners
- CBCT / Pano / Ceph extraoral imaging devices
- Vitals monitoring devices
- Troubleshoot complex dental imaging workflows including acquisition errors, TWAIN issues, sensor calibration, and multi-device interoperability.
- Deploy dental practice management systems and imaging platforms (Dentrix, Eaglesoft, OpenDental, Dexis, etc., if applicable).
- Serve as a technical escalation point during the project for imaging, radiology systems, and hardware-to-software communication failures.
- Coordinate with dental vendors to resolve hardware failures, licensing issues, imaging software configuration, firmware updates, and clinical workflow escalations on behalf of clients.
- Ensure environment compliance with HIPAA, dental-record security principles, and required safeguarding controls.
Documentation, Reporting & Knowledge Management:
- Document infrastructure changes, project work, and configuration details with a high level of clarity and accuracy.
- Maintain and update environment documentation including network diagrams, asset inventories, runbooks, and SOPs.
- Provide detailed notes and time entries on all project and support tasks.
- Identify recurring issues or risks and escalate to management with recommendations for long-term resolution.
- Contribute to internal knowledge bases and provide training or guidance to colleagues.
Professional Development & Continued Learning:
- Maintain technical proficiency across Microsoft, network, cloud, virtualization, and security technologies.
- Stay current on the latest dental imaging hardware, vendor integrations, and clinical technology advancements.
- Pursue relevant certifications to strengthen expertise and delivery quality.
You’ll Be Successful in This Role If You Have:
- Core Engineering Experience (3–7 Years)
- Advanced knowledge of Active Directory, DNS, DHCP, GPOs, Windows Server roles, and M365.
- Strong networking knowledge including routing, switching, VLANs, wireless, and firewall configuration.
- Experience with virtualization (VMware ESXi, Hyper-V, Azure).
- Strong experience deploying, upgrading, and troubleshooting complex infrastructures.
- Strong PowerShell or automation experience preferred.
Dental Experience (Required or Highly Preferred)
- 2–4 years supporting dental practices or clinical dental environments.
- Hands-on experience with intraoral sensors, cameras, scanners, CBCT/Pano/Ceph devices.
- Understanding of dental imaging workflows, PACS-style environments, and exam room technology.
- Experience coordinating with dental vendors for escalations and support.
Bonus Points For:
- MSP experience
- Microsoft Role-Based Certifications (AZ-104, AZ-305, MD-102, etc.)
- CCNA/CCNP, VCP, ITIL
- Experience with Autopilot, Intune, automation, or ConnectWise
- Dental software experience (Dentrix, Eaglesoft, OpenDental, Dexis, etc.)
Physical Requirements / Working Conditions
- Ability to lift 50–75 pounds and work in tight clinical spaces as needed
- Ability to bend, kneel, crawl, or climb during equipment installation
- Ability to sit/drive for extended periods
- Fast-paced environment with competing priorities
- Ability to work unsupervised and manage onsite engagements professionally
Benefits and Perks
- Medical, Dental and Vision coverage for employee and family
- 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
- Health Savings Account (HSA) Options / PPO Options
- Employee Assistance Program
- Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
- Education Reimbursement Program
- Generous Employee Referral Program - cash bonus for successful referrals!
- Dynamic Recognition and Rewards
- Clear Promotion and Advancement Tracks
- Work with Industry-Leading Talent
The base pay range for this position is expected to be between $75,000.00 and $100,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
FLSA Status:
Salaried, Exempt
Work Authorization Criteria
We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.
Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval).
Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline:
The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 12/1/25.
