Rhodes Service Coordinator

• Competitive Compensation including Bonus & Profit-Sharing Programs 
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• Employer Paid Health Reimbursement Account for Medically Enrolled Staff 
• 401(k) with Company Matching Contributions 
• Disability Programs 
• Employee & Dependent Life Insurance 
• Vacation & Company Holidays 
• Employee Home Purchase Rebate Program 
• Employee Assistance Program (EAP) 

Role Mission:

Accountabilities:

Customer & Communication Management:

• Serves as the first point of contact for all incoming service inquiries related to Home Service and Landscaping 
• Provides transparent, timely, and professional communication to customers, vendors, and internal teams, ensuring a unified, consistent message
• Accepts and routes phone calls, emails, text messages, and other correspondence to the appropriate parties as efficiently as possible 
• Greets and assists customers or visitors who walk into the Tres Lagos Construction Park office, ensuring a positive and professional experience 
• Maintains a courteous and solution-focused approach when managing inquiries or complaints 

Service Request Coordination:

• Coordinates all incoming service requests, follow-ups, and correspondence between customers, technicians, subcontractors, and department directors 
• Ensures requests are logged and tracked accurately in company systems (e.g., PestPac, Mark Systems, or equivalent) 
• Upon receiving a service request, promptly schedules the necessary inspection or technician visit and confirms all details with the customer and assigned team members 
• Monitors progress of open service requests to ensure timely completion and proper documentation 
• Follows up with service and landscaping technicians to ensure they understand and are following their scheduled assignments 

Scheduling & Calendar Management:

• Maintains shared calendars for service and landscaping technicians to ensure clear visibility of appointments, workloads, and availability 
• Coordinates scheduling changes as needed, communicating updates to all impacted parties 
• Works proactively to minimize scheduling conflicts and service delays 
• Ensures that appropriate notices, reminders, and alerts are sent to customers and internal teams in a timely manner 

Administrative & Documentation Support:

• Maintains meticulous and real-time records of all service-related “touches” in centralized tracking systems 
• Ensures all correspondence and scheduling actions are properly logged for accountability and transparency 
• Processes invoices, purchase orders, and vendor documentation for approval, following established Rhodes procedures 
• Prepares reports, correspondence, and departmental documentation as requested by the Directors of Home Service and Landscaping 
• Support in billing and collections  
• Supports general office operations, including data entry, filing, and recordkeeping 

Office Management Support:

• Maintains stocked inventory of snacks, beverages, and office supplies at Tres Lagos Construction Park 
• Receives, logs, and distributes deliveries to appropriate staff 
• Coordinates and oversees light property repairs and maintenance needs 
• Ensures common areas remain clean, organized, and functional 
• Serves as the on-site point of contact for vendors and maintenance personnel 

Collaboration & Continuous Improvement:

• Partners closely with both department Directors and field staff to ensure smooth coordination of resources and information flow 
• Suggests process improvements to enhance efficiency, accuracy, and customer satisfaction 
• Demonstrates flexibility and teamwork, assisting in cross-departmental needs when requested 
• Performs other duties as assigned 

• Act with Integrity, No Exceptions
• Honor our Team 
• Never Be Satisfied – continuously looks for ways to improve every aspect of our business
• Best in Class Customer Experience -provide a best-in-class customer experience – every time, with every customer
• Community Leadership – we take pride in actively engaging in the communities we serve, making them better for our future

• Believes and is committed to our mission to enhance the lives of our customers and our team through building communities
• Is driven by outcomes and results, and wants to be held accountable for them
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes

Supervisory Responsibilities:

Qualifications, Knowledge and Skills:

• High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position with 1-2 years’ experience in residential construction or Pest Control is preferred 
• Excellent communication skills and ability to ensure customer satisfaction 
• Computer skills and ability to adapt to company systems 
• Possess time management skills 
• Must be highly organized and detail oriented 
• Problem solving ability 
• Ability to multi-task and remain focused 
• Ability to maintain calm in a high stress environment 

FLSA Status:

Essential Functions (Mental/Physical/Environmental Requirements):

• Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 
• Report to the Tres Lagos Construction Park daily and adhere to schedule 
• Ability to oversee direct reports daily and provide guidance as needed 
• Ability to access, input, and retrieve information from a computer and/or electronic device 
• Ability to have face to face conversations with customers, co-workers and manager 
• Ability to sit or stand for long periods of time and move around work environment as needed 
• Ability to operate a motor vehicle 
• Comply with company policies and procedures