Your Role:
The Program and Student Services Coordinator supports students throughout their program, ensuring a smooth and enriching experience by assisting with logistics, cultural integration, and student services. This role involves facilitating housing arrangements, student arrivals, orientation, excursions, activities, and administrative support in collaboration with the local team. What You’ll Do:
- Serve as the main point of contact for students, providing support and resources throughout their program experience.
- Assist with student activities, arrivals, and guided tours to help students navigate their new environment.
- Plan and execute program activities, including student excursions and local events.
- Manage administrative duties like reception, mail handling, and student communications.
- Support housing maintenance and assist with student accommodations in collaboration with the local team.
- Collaborate with local staff and external partners to enhance program success.
- Maintain records using Salesforce and contribute to improvement strategies.
- Be part of the emergency phone rotation for student support.
What Makes a Great Candidate:
- Authorization to work in France.
- Fluency in English and French.
- Bachelor’s degree or equivalent.
- Experience working with students, particularly international students.
- Ability to work with diverse identities.
- Experience living or working abroad, with a knowledge of the local French culture, history, business practices, and academic environment.
- Knowledge of the U.S. higher education system.
- Experience in budget management and event planning is preferred.
- Proficiency with Microsoft Office, CRM systems, and other digital tools.
Core Skills
- Strong communication and interpersonal skills to engage effectively with students, colleagues, and partners.
- Resilient and adaptable, thriving in a dynamic, multicultural environment.
- Highly organized and deadline-driven, with the ability to manage multiple priorities.
- Skilled at building and maintaining relationships with internal teams and external stakeholders.
- Self-motivated and independent, while also excelling in a collaborative team setting.
- Proactive problem-solver with a flexible, creative approach to challenges.
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.Who We Are:At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures. We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences.
This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad.A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence.With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year.Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply. Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position.
It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.
