SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com
Service Desk Analyst:
Requirements:
Hands on experience 2 to 5 years working IT administration. History supporting large organizations (supporting 3,000 to 4,000 users).Able to work / commute to two office locations in the Detroit area: Warren, MI and Sterling Heights, MI.Ability to manage workload independently and have clear communication skills.
Technical Skills
Software:
Windows Active Directory·Adding new users/computers·Passwords·Deleting users from AD·New hire account set up and de-provisioning experience.Office 365 Experience- Admin Experience ·Working knowledge with Teams, One Drive and Share point·Managing M365 licensingExperience with 2 factor Authentication, preferably Okta·Setting up accounts / troubleshooting authentication issues·Resetting PasswordExperience with Installing Software ·Past experience using a RMM tool a plus
Hardware:
Setting up new printers/peripherals Setting up/troubleshoot laptop and desktop system VPN/Wifi – remote troubleshooting users that are offline or remoteExperience with ServiceDesk, preferably Jira·Open/modify/close Service requests.
Soft Skills
Multitasking·Work well under pressure.·Team player/ Work in a Team environmentWe are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy PolicyWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Apply for this job
