Summary:
The Genetic Counselor Assistant (GCA) is responsible for providing administrative and clerical support to the clinical support genetic counselor team. This position ensures smooth coordination of genetic counseling services for patients and healthcare providers, while managing the logistical aspects of test orders, medical records, and client communications. The GCA plays an essential role in facilitating communication across teams and resolving patient and client inquiries, ensuring timely and accurate delivery of services.
Qualifications:
Education:
- Bachelor’s degree in Biology, Healthcare Administration, or a related field, or equivalent work experience.
- Experience in a healthcare setting preferred.
Experience:
- 1-2 years of administrative or clinical support experience, preferably in genetics, healthcare, or a related field.
- Experience working with patient information and medical records.
- Familiarity with HIPAA regulations and privacy requirements.
Skills:
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong interpersonal skills and ability to collaborate with cross-functional teams.
- Ability to maintain confidentiality and handle sensitive patient information.
Key Responsibilities:
Administrative Support:
- Provide administrative and clerical assistance to the genetic counselor team, including scheduling and organizing appointments.
- Assist in the management of patient files, medical records, and genetic test orders, ensuring they are processed efficiently and accurately.
- Triage and route client and patient inquiries to the appropriate departments or external partners.
Coordination of Genetic Counseling Services:
- Assist patients and healthcare providers in coordinating patient genetic counseling services.
- Facilitate communication between patients, healthcare providers, laboratory partners and internal teams to ensure seamless service delivery.
- Manage and track straightforward test orders, ensuring timely execution and follow-up with internal and external parties.
Client and Patient Communication:
- Serve as a liaison between the laboratory, healthcare providers, and patients, ensuring the resolution of inquiries and issues in a timely and professional manner.
- Maintain effective and clear communication with laboratory clients and partners, providing updates and addressing concerns as needed.
Records Management:
- Ensure detailed and accurate records are maintained for patient information and genetic test results, adhering to privacy and confidentiality regulations.
- Support the coordination of patient medical records between various internal teams and external clients, ensuring compliance with healthcare standards and regulations.
Compliance and Quality Assurance:
- Adhere to all relevant compliance standards, including HIPAA regulations, ensuring the confidentiality of patient information.
- Contribute to continuous improvement efforts within the genetic counseling process by suggesting and implementing operational enhancements.
Physical Demands and Work Environment:
- Frequently required to sit, stand, and use hand and finger dexterity.
- Frequent use of visual acuity to operate equipment, read technical information, and/or use a keyboard.
- Occasional lifting of up to 20 pounds.
EEO Statement:
Baylor Genetics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender identity, veteran status, disability, genetic information, pregnancy, childbirth, or related medical conditions, or any other status protected under applicable federal, state, or local law.
