Continuity of Care Specialist

A Career with MeaningAt PATH, our team members are at the heart of what we do, so we work hard to give them the best reasons to work here — and to stay here.In addition to the satisfaction of making a real difference in people's lives, we offer:•             Competitive pay•             Annual increases•             Performance and longevity bonuses •             Comprehensive benefits package for staff and family•             Generous amount of paid holidays, vacation, sick, and personal time•             No-cost pension plan•             Ongoing professional development opportunities, including licensure supervision •             Cutting-edge treatment faciality, resources, and treatment modalities•             Opportunities for advancement and growth within the organization•             Eligible for the Federal Public Student Loan Forgiveness (PSLF) program•             Referral bonus for referring a friend who accepts employment

To promote the mission of PATH to help individuals achieve a more independent and fulfilling life by being an effective team member to provide quality services.   Complete initial contact records for individuals seeking services at the agency.  Provide crisis management as needed. Ensure all clinically necessary information is recorded within the intake assessment and that all individuals are referred to the most appropriate program to meet their needs.  Coordinate linkages to other agencies and programs as needed.

 Provide administrative and D&A case management as needed.  Assist in the development and implementation of Quality Improvement (QI) activities including reviewing daily case conference records for all admissions into the outpatient programs at PATH.  Work cooperatively with other departments to ensure successful client engagement, monitoring and billing.

Bachelor’s degree in human Services or related field required; Minimum of two years experience working in human services with some quality improvement preferred; Ability to use Electronic health Record required.Basic Word, Excel and Power Point Skills desired; Knowledge of program evaluation, continuous quality improvement, and managed care procedures related to the behavioral health field preferred.  Excellent writing and analytical skills required.  Attention to detail.

Minimal in nature.

1.  Schedule intake assessments by screening individuals over the phone or through the walk- in  clinic2.  Collaborate with financial liability department regarding insurance and billing issues   3.  Provide linkages to other agencies and services as needed4.  Provide coverage of intake/crisis phones5.  Identify accessibility needs for individuals at the time of initial telephone contact & coordinate    with treatment team in advance to ensure the needs are met.6.  Utilize the ASAM criteria assessment tool with individuals who are in need of substance abuse services7.  Coordinate crisis and case management services with other staff in COC/Outpatient Department8.  Function as a member of the agency’s internal crisis team and after successful completion of mandatory training restrain, or place in restraints, those individuals who are unable to control themselves and present danger to themselves or others9.  Participate in crisis assessment to ensure individual receives necessary supportive intervention and assistance in managing and resolving the crisis and develop a crisis plan to assure coordination of recommended disposition10.  Notify supervisory staff of emergencies and urgent issues in a timely manner11.  Complete or assist others in completing an involuntary commitment petition12.  Make approved home visits13.  Complete Daily Case Conference and ensure timely follow up14.  Ensure all individuals seen through intake department are referred to appropriate services through regular review of the waitlist for each department       15.  Communicate with your supervisor about individuals needing higher level review 16.  Assist individuals with gaining access to needed psychiatric, medical, social, residential financial and other services as appropriate for the individual   17.  Ensure collaboration with individuals’ treatment teams, including the psychiatrist when coordinating care  18.  Maintain and update resource file19.  Provide support to the SUOP department in completion of CM activities20.  Identify individuals for BHSI and ensure timely completion and submission of all required documentation21.  Monitoring of all Service Provision reports to track & coordinate follow up