Senior Director of HR Operations
Exterro is seeking an experienced and strategic Senior Director of HR Operations to lead the design, optimization, and execution of our core people operations infrastructure — including compensation, benefits, HR systems, and compliance. You’ll be the key architect ensuring our HR operations scale effectively to support a fast-growing SaaS organization, balancing process excellence with a great employee experience.You’ll partner closely with People Business Partners, Finance, Legal, and business leaders to drive data-informed people decisions, enhance efficiency, and ensure our people programs are equitable, competitive, and aligned with company goals.
Key Responsibilities
Compensation Strategy and Design
- Own the strategy, design, and administration of global compensation programs, including salary structures, sales compensation design and implementation and bonus plans.
- Develop and manage domestic and international sales compensation strategy for direct sales, channel, BDR’s, SE’s and customer success teams.
- Design incentive plans that align with SaaS business priorities (ARR, renewals, expansion, product adoption, and customer retention).
- Ensure compensation models are fair, competitive, and compliant with regulatory requirements.
- Partner with Finance, Sales Operations, CPO and leadership to ensure compensation practices are competitive, equitable, and aligned with business objectives.
- Conduct regular market benchmarking and compensation analytics to support data-driven pay decisions.
- Oversee the company’s benefits strategy — evaluating vendors, negotiating renewals, and ensuring compliance and employee satisfaction.
Analytics & Insights
- Provide regular analysis of compensation effectiveness, cost of sales, attainment, and ROI of incentive programs.
- Recommend plan optimizations based on performance trends, market benchmarks, and company strategy.
- Build dashboards and reporting tools to communicate HR analytics and Sales compensation results to executives and sales leaders.
HR Systems (HRIS)
- Lead the strategy, implementation, and optimization of our HRIS and related systems.
- Ensure data integrity, automation, and strong reporting/analytics capabilities to drive insights for business and people decisions.
- Partner cross-functionally to integrate HR technology with payroll, finance, and performance management systems.
People Operations & Compliance
- Build and streamline scalable HR processes across the employee lifecycle — onboarding, offboarding, data management, and compliance.
- Maintain compliance with all employment laws and regulations across operating regions.
- Lead audits, policy reviews, and reporting requirements related to HR operations.
- Drive continuous improvement and operational excellence within the People function.
Leadership & Collaboration
- Lead and mentor a high-performing HR operations team.
- Partner with People Business Partners and Talent teams to ensure seamless delivery of HR programs.
- Serve as a thought partner to the Chief People Officer and executive leadership on people metrics and scalability initiatives.
Qualifications
- 10+ years of progressive HR experience, including at least 5 years leading HR operations, total rewards or sales compensation in a SaaS or technology company.
- Deep expertise in compensation design, benefits administration, and HRIS management.
- Proven ability to design scalable people processes in a high-growth, multi-state or global environment.
- Strong analytical and data skills — able to build and interpret dashboards, reports, and compensation models.
- Experience managing vendor relationships and negotiating benefits and technology contracts.
- Excellent communication, leadership, and stakeholder management skills.
- Bachelor’s degree in HR, Business, or related field (Master’s or HR certification preferred).
- Experience with ADP and Workday is preferred.
Why Exterro?
- Impact: Play a key role in a company at the forefront of data risk management, helping businesses safeguard their data in an increasingly complex digital world.
- Growth Opportunity: Join a rapidly growing organization where there is room for learning, development and upward mobility.
- Culture: Work in an innovative, inclusive, and collaborative environment, where your contributions are valued, and your professional development is supported.
Exterro participates in E-Verify and is a drug-free workplace. All employment offers are contingent upon the successful passing of a background check.We believe in the importance of pay transparency and strive to create a fair and equitable workplace for all employees. As a remote first organization, our compensation reflects the cost of labor across several US geographic markets. The salary range for this remote position is $165,000-$185,000 per year, based on skills, experience and qualifications.
The actual offer will be based on the individual candidate. Exterro is a total compensation company, and this role may be eligible for variable pay, equity, bonus and/or other forms of compensation as part of the package. In addition, we offer a comprehensive benefits package that includes health insurance, retirement plans, flexible paid time off and more.Candidates are encouraged to discuss their salary expectations during the interview process. We are committed to ensuring that compensation aligns with market standards and is commensurate with the responsibilities of the role.All employees are responsible for understanding and adhering to the organization’s security and privacy policies, procedures, and standards.
As part of your role, you are expected to protect the confidentiality, integrity, and availability of information and systems within your scope of responsibility. Additionally, you are required to participate in mandatory security and privacy training and ensure that best practices are applied in all work activities.
