Job Title:
Client Systems Specialist (System Administrator)
Location:
Ramstein AB, Germany
Clearance:
Active DoD Secret Clearance (Must Have Before Hire)
Certifications:
CompTIA Security+ and Microsoft MD-102
Endpoint Administrator Associate or equivalent (Must Have Both Certifications Before Hire)
Duties/Responsibilities:
Provides end-user support, network assistance and technical support to resolve user problems, service requests, communications, computer, voice, network faults, and outages.
- Provides support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
- Manages network user accounts on relevant systems and platforms.
- Provides End User Device Support (Voice, Data, and Video Devices).
- Performs computer systems maintenance and repair. Maintains servers, software systems, and networks.
- Diagnoses and resolves hardware, software, firmware, and network problems.
- Configures, maintains, and upgrades network connection devices, network hardware/software equipment, and automation equipment. Administer user accounts, file permissions, and print queues.
- Provides technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems.
- Provides Network Infrastructure, Cyber Transport, and Network Core Services support, including maintaining Network Encryption devices (i.e., TACLANEs providing local Secure Internet Protocol Router Network [SIPRNet] connectivity).
- Diagnoses and troubleshoots Wireless Fidelity (Wi-Fi) network and devices connected to Wi-Fi network.
- Supports information assurance by updating and maintaining content, classification, and protection of organizational Web sites, and Access management.
- Provides Information Technology Services Management (ITSM) support, to include Incident/Problem, Change, Service Request and Knowledge Management support.
- Provides support for Systems Notices, Authorized Service Interruptions (ASI), and scheduled/unscheduled outages.
- Client Systems Specialists possess and maintain DoDD 8570.01M/DoDD 8140 IAT II certification, as well as appropriate computing environment certifications.
Education
:
BA/BS (or higher) in computer science/systems, information systems/technology, or other comparable Bachelor’s Degree.
Additional Requirements: For Germany all candidates must meet TESA requirements as follows:
- A Bachelor’s Degree and three (3) years of recent specialized experience; or
- Associates Degree and seven (7) years of recent specialized experience; or
- No degree and 11 years or recent specialized experience.
95000.00 To 100000.00 (USD) Annually
