Chief Operating Officer (COO) for Microsoft focused Cybersecurity Firm

LocationSan Diego, California, United States

TypeRemote

Company Description

Agile IT delivers Microsoft‑centric professional and managed services with a mission to operationalize CMMC for the DIB and protect CUI across cloud and on‑premises estates.What we deliver:

Professional Services – Enablement (fixed‑price projects)
Managed Services – Security & CMMC Compliance for Microsoft and on‑premises systems
Microsoft GCC High Licensing (delivery, onboarding, and lifecycle operations)
Complementary Partner Services (co‑delivery and vendor management)

Job Description

Turn strategy and bookings into predictable, profitable, audit‑ready outcomes. Lead service delivery, service management, customer success, partner delivery, and continuous improvement. Embed CMMC into every engagement and scale repeatable delivery models for the DIB.What you’ll own

Service Delivery & Operations

End‑to‑end ownership of Managed Services, Professional Services/Project Delivery, Customer Success, and Service Operations.
Standardize delivery for enablement (fixed price) and managed services (CMMC/security) with playbooks/runbooks, SLAs/OLAs, and quality gates.
Operate Microsoft GCC High Licensing onboarding, lifecycle, and support aligned to compliance requirements.

CMMC & Compliance Operations

Bake NIST/CMMC controls into workflows, evidence capture, continuous monitoring, and audit readiness.
Build repeatable DIB‑ready patterns that protect CUI and reduce time‑to‑audit‑ready.

Financial Discipline & Scale

Own services P&L; drive utilization, capacity, forecasting, backlog burn‑down, and gross‑margin improvement.
Automate with RMM and API‑driven runbooks to reduce cost‑to‑serve and increase quality.

Customer Outcomes & Escalations

Executive sponsor for strategic accounts; lead major incidents; maintain top‑quartile CSAT and retention.
Govern delivery of Complementary Partner Services (vendor oversight, joint SLAs, security posture).

CRO Alignment & Handoffs

Co‑own “Revenue Quality” with the CRO: ensure sold work matches delivery capacity, margin, compliance, and risk profile.
Define and enforce Sales→Delivery handoffs (deal desk, SOW standards, kickoff, success criteria).
Provide delivery insights to marketing/product marketing (case studies, proof points, offers).

Qualifications

Required Qualifications

10+ years in technology delivery with 5+ in senior operations leadership (VP/Head/COO) in an MSP/SI.
Deep Microsoft expertise (Azure, Microsoft 365, security) and experience operating Microsoft GCC/GCC High or regulated environments.
Proven CMMC/NIST operationalization (controls, evidence, audit readiness).
MSP billing understanding (PSA, Microsoft NCE) and automation platforms (RMM, API integrators such as n8n, Rewst).
Strong ITIL/service‑management background; demonstrated P&L, capacity, utilization, and margin management.
Excellence in building leaders, resolving escalations, and scaling processes.
Education: College degree preferred, not required.

Preferred

Experience running licensing onboarding/support operations; partner co‑delivery governance.
Automation mindset (runbooks, evidence automation, telemetry/ops analytics).

Additional Information

Compensation & benefits

Competitive executive compensation (base + performance bonus + stock options after first year).
Comprehensive benefits (medical, retirement, PTO, professional development).
Mission‑driven work that directly strengthens the national security supply chain.

Life at Agile IT

Doing IT right the first time.

Were defined by the work we do for our customers. It's why hundreds of companies rely on us for cloud managed IT services. Here's what a few of our customers have to say.

We've had a strong relationship with Agile IT for two years. The team takes their jobs seriously. Theyre knowledgeable in many areas and transparent about what falls outside their expertise. - Harry Tchira, President, Dotchi

Downtime has been incredibly reduced my costs have decreased, also. It solved a lot of little problems we were having all in one-shot, which was cool. -- John Merritt, SVP / CIO YMCA of San Diego County

The money we spent on Agile IT's help is far less than it would have cost us in downtime, or productivity on my part. -- Chris Burtch, CTO, TrendSource

Our goal is simple. Help business tap the full potential of their software and systems. At Agile IT, were not only experts in the cloud, we provide services that have a deep impact on your bottom line, including business automation, data, integration and intelligence.

Careers Were not just focused on providing the best service for our customers, we do right by our employees. Whether in sales, marketing or support we have dozens of rich, rewarding career paths available. Here's just a few of the perks of working at Agile IT. - Collaborative work environment and team bonding events. - Office perks. We moved into a new office last year and decked it out, including a foosball table, nap room standing and treadmill desks. - Continual learning and growth. - Giving back. We make it a yearly priority to give back to local organizations and communities. - Flexible schedule. - Dog friendly office. Meet our furry friends.

Specialties Microsoft Consulting, Fixed Price IT Support, Lync Consulting, Office 365 Consulting, Office 365 Migration, Microsoft Office 365 Partner, Intune Management, Exchange Consulting, Hyper-V Consulting, SharePoint Consulting, System Center Consulting, and Amazon Web Services

Recognition 2017 - Named to CRN's Next Gen 250 List which recognizes standout IT solutions providers for their ability to provide technologies to clients before they become mainstream. Also named to CIO Review's list of 20 Most Promising Office 365 Solutions Providers.

Thrive Here & What We Value

We are a team united in purpose.

Emphasis on learning, growth, and pushing boundaries.

Strong bond among diverse team members.

Competitive compensation and benefits package.

Prioritizing top talent recruitment and development.

Focus on 22 daily behaviors for excellence.

Celebrating ideas, contributions, and innovations.

Committed to CMMC compliance support.