Description
Concord Servicing is a premier provider of comprehensive credit administration and loan servicing solutions designed to empower a diverse range of capital market transactions. Our mission is to deliver cutting-edge financial technologies that enhance our clients' operational efficiencies while providing exceptional customer experiences.About this role:The Cash Processing Administrator is responsible for accurately processing all check payments and deposits across all servicing platforms, including Concord, Equiant, Link, and Orion systems.
This role ensures the timely and precise posting of payments while maintaining strong compliance with internal controls, departmental deadlines, and audit procedures. The ideal candidate thrives in a fast-paced environment, is highly detail‑oriented, and is dedicated to supporting exceptional financial operations.
Requirements
- Open, sort, and process all incoming loan and billing payments by 12:00 PM for same‑day application across all systems
- Promptly and professionally manage and resolve corporate client and internal inquiries via HubSpot and email
- Post incoming client wire transactions accurately into the financial systems
- Follow established cash handling, audit, and reconciliation procedures to ensure data accuracy and completeness
- Complete batch entry and daily balancing, requires attention to detail
- Apply payments according to defined client criteria and documented processing rules
- Prepare deposits using Cash Daily Detail reports and system‑generated deposit slips; ensure deposits are ready for 2:00 PM courier pickup
- Copy, store, and organize all supporting documentation for reconciliation and audits
- Process post‑dated checks, foreign checks, and returned payments daily
- Maintain logs tracking daily processing statistics, lockbox exceptions, and correspondence
- Support records retention and participate in internal/external audit activities as required
- Maintain productivity and accuracy within established performance thresholds
- Collaborate with team members to support processing needs and operational goals
Benefits
- Minimum 1+ years of bookkeeping, accounting, or financial operations experience preferred
- 1+ years customer service experience; banking or loan servicing experience a plus
- Proficiency in Microsoft Word, Excel, and Windows‑based systems
- Strong 10‑key data entry skills with speed and accuracy
- Excellent organizational abilities and strong written and verbal communication skills
- Ability to prioritize and work under strict timelines in a high‑volume environment
- Commitment to data accuracy, confidentiality, and compliance standards
- Demonstrates continuous learning and interest in career growth within operations
