The Opportunity:
The Customer Success Manager (CSM) is a customer-facing role within Euna Solutions’ Enterprise Customer Programs (ECP) team. This new position is designed to strengthen long-term partnerships with state agencies and large public sector clients implementing and adopting Euna Grants solutions. The CSM is accountable for customer health, executive-level engagement, renewal readiness, and ensuring successful adoption of grant management systems. This role requires the ability to foster trust, engage in consultative conversations, and guide customers through long-term success journeys with confidence.The ideal candidate is a relationship-builder who combines deep knowledge of public sector operations and grants management with SaaS customer success experience.
This individual must be equally comfortable presenting to senior state executives, advising agency project leads, and collaborating with internal delivery teams. The CSM will act as a trusted advisor, helping clients achieve their objectives and maximize their investment in Euna’s solutions.Key Responsibilities:
- Serve as the primary relationship manager for high-profile state agencies and enterprise customers, ensuring strong executive-level engagement and customer advocacy.
- Partner with ECP project teams to support seamless transitions from implementation to steady-state adoption.
- Develop and execute customer success plans that drive system adoption, stakeholder confidence, and measurable outcomes aligned with agency goals.
- Provide executive briefings, strategic check-ins, and data-driven progress updates to agency leadership.
- Act as a trusted advisor to customer project sponsors and decision-makers, ensuring alignment of Euna solutions with policy, compliance, and funding priorities.
- Monitor customer health indicators (adoption rates, usage trends, feedback, risk signals) and intervene proactively to resolve challenges.
- Support renewal readiness by ensuring customers recognize the value of Euna solutions and are prepared for long-term partnership commitments.
- Engage in consultative, sales-oriented conversations that reinforce adoption outcomes and explore opportunities for expanded value.
- Advocate for customer needs internally, ensuring feedback informs product roadmaps, services enhancements, and training priorities.
- Contribute to the development of standardized success frameworks, playbooks, and reporting models tailored for public sector clients.
Minimum Qualifications:
- 5+ years of customer success, account management, or client services experience in a SaaS or enterprise software environment.
- Demonstrated success engaging senior public sector stakeholders, particularly in state government or grants management contexts.
- Strong understanding of the grant lifecycle, compliance obligations, and public sector funding practices.
- Excellent communication and executive presentation skills, with the ability to influence senior leaders and simplify complex concepts.
- Proven track record of building long-term client relationships that drive adoption and outcomes.
- Bachelor’s degree in Public Administration, Business, Information Technology, or a related field.
Preferred Qualifications
- Experience with grants management systems, public sector ERP/finance platforms, or large-scale government SaaS implementations.
- Familiarity with renewal and expansion strategies within customer success functions.
- PMP, CSM, or equivalent project management/customer success certification.
Knowledge, Skills, and Abilities
- Strong relationship-building skills with ability to engage confidently in executive conversations and foster trust in long-term partnerships.
- Skilled at executive communication, facilitation, and storytelling with a customer impact focus.
- Comfortable with renewal processes and capable of engaging in sales-type discussions to support long-term value realization.
- Data-driven with ability to monitor, analyze, and act on adoption metrics and customer health indicators.
- Comfortable engaging across organizational levels—from agency executives to operational staff.
- Adaptable and resilient when navigating complex political, organizational, or cultural dynamics.
- Professional, reliable, and accountable, aligned with Euna’s mission of transparency and public sector trust.
Location:This position is hybrid working 3 days/week in our Oakville or Atlanta office. What It's Like to Work at Euna Solutions At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement. Here are some of the perks that Euna employees enjoy: 💵 Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it. 🧘♀️ Wellness days What’s better than a long weekend? An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love. 🙌 Community Engagement Committee At Euna, we know how important it is to give back.
Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills. 🕰 Flexible work dayWe understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in. 💰 Benefits Ask us for a copy of our health and dental benefits! 🎉 Culture committee Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun. About Euna SolutionsEuna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration.
Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visitwww.eunasolutions.com.Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Page: https://www.linkedin.com/company/eunasolutions/We believe in embracing new perspectives and optimizing impact.
If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755.
Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.
