Position Summary:
Primarily responsible for creating a positive and engaging experience for residents from the moment they join the community. This role serves as the main point of contact for all membership-related services, including onboarding new homeowners, managing membership records, supporting club and amenity access, and ensuring residents feel connected and informed. The ideal candidate will be service-oriented, highly organized, and familiar with the needs of an active adult community.
Position Responsibilities:
- Serve as the primary contact for new residents; welcome them with timely outreach and guidance.
- Conduct monthly New Resident Orientations and collaborate with the Lifestyle team to introduce amenities, events, and services.
- Coordinate resident account setup, ID card issuance, and amenity access.
- Maintain up-to-date membership data using AAM All Access and Etrak.
- Provide exceptional customer service in person, over the phone, and via email for member questions or concerns.
- Support residents in navigating community policies and amenities, including room reservations and event registration.
- Assist with club registration and compliance in accordance with Sun City Festival guidelines.
- Work closely with Lifestyle, Fitness, Facilities and Admin teams to ensure residents enjoy seamless access to all community facilities.
- Collaborate with the Communications Coordinator to provide timely, accurate updates to residents regarding membership matters.
- Contribute to newsletters, welcome packets, and community guides.
- Support periodic satisfaction surveys or engagement reports.
- Ensure proper documentation and retention of member agreements, waiver forms, and records.
- Assist the Community Manager and administrative team with projects related to resident engagement and policy updates.
- Track and report membership statistics, including move-ins, move-outs, and activity trends.
- Perform other duties as directed by management staff.
Knowledge, Skills, and Abilities:
- Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a fast-paced, demanding environment.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet, and e-mail systems.
- Ability to interact and work positively and effectively with homeowners and staff at all levels.
- Advanced communication skills both verbal and written.
- Superior customer service skills and phone etiquette.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Primarily sitting at workstation utilizing a computer in an office setting.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Helping to set up/break down for events and/or meetings as needed.
- May occasionally require evening or weekend availability for orientations or events.
