Job Description
As Global Head of Solutions Engineering, you will combine hands-on technical leadership (“player-coach”) with strategic ownership of our global Solutions Engineering practice. You will directly lead critical sales pursuits, architect complex solutions for enterprise customers, and coach a growing team of Solution Engineers across regions—while shaping the processes, tools, and vision that enable our SaaS platform to win in the market.This role is suited for a leader who remains actively engaged in complex customer-facing situations, models excellence in technical sales, and drives organizational scale through strategy, process optimization, and cross-functional partnering.
What Motivates You
- “Lead by example” ethos—thrives in both high-stakes customer meetings and coaching sessions with team members.
- Resilient in ambiguity and adept at navigating dynamic priorities and shifting customer requirements.
- Draws energy from building systems and teams “from the ground up,” not just maintaining status quo.
- Organized, driven, and enthusiastic about solving problems for both customers and internal stakeholders using innovative SaaS solutions.
How You'll Support the Mission
- Personally lead high-impact technical demonstrations, technical and product deep-dive sessions, proof-of-concept (POC) engagements, and executive sales meetings with strategic customers.
- Recruit, mentor, and coach Solution Engineers of all levels, fostering skill growth and creating a high-performance, collaborative team culture.
- Architect and evolve the Solutions Engineering strategy—including demo standards, technical sales methodology, competitive positioning, and enablement programs—aligned to company goals.
- Build and manage global processes and content libraries (e.g., technical playbooks, demo/test environments, RFP response templates, onboarding materials).
- Act as executive technical sponsor for key accounts and major sales cycles, navigating complex enterprise requirements and supporting deal closures.
- Provide strategic insight to Product and Engineering leadership by synthesizing customer feedback and market trends—informing roadmap direction.
- Be a key leader in developing our product and technical enablement strategy for the field, working cross-functionally to design, implement and deliver the right approach to enable all field-facing teams to become proficient in product knowledge, product value and positioning
- Partner with Sales, Channel/Partner, and Marketing teams to ensure Solutions Engineering supports pipeline coverage, competitive success, and differentiated value messaging.
- Track and report relevant team metrics (win rates, POC success, cycle time, etc.) and drive improvements based on data-driven insights.
- Represent Solutions Engineering in executive leadership forums, influencing GTM planning, strategy pivots, and cross-company initiatives.
- Stay hands-on with emerging SaaS technologies, integration approaches, and platform capabilities to maintain technical credibility and thought leadership.
Skills You'll Bring
- 8+ years progressive experience in B2B SaaS Solutions Engineering, Technical Pre-Sales, or Sales Engineering; minimum 3 years managing teams plus solid experience as player-coach.
- Demonstrated ability to architect complex SaaS solutions, lead POCs, and act as trusted advisor for enterprise customers.
- Successful track record in building and scaling technical field organizations in SaaS, including hiring, training, and process development.
- Strong grasp of cloud platforms, APIs, integration models, and enterprise-scale customer requirements.
- Ability to balance hands-on deal involvement with strategic oversight and organizational leadership.
- Proven executive communication skills—capable of influencing internally and externally at C-level, both for team advocacy and deal pursuit.
- Familiarity with CRM, ERP, or other enterprise software solutions (preferred); technical background with frameworks such as React is advantageous.
- Passion for continuous learning, technical curiosity, and driving team improvement through metrics and feedback.
Arc XP’s mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.
