Senior UX Researcher (AI/ML - Healthcare/SaaS)

LocationWorldwide

TypeRemote

Senior UX Researcher -

AI-Driven Feedback & AnalysisRemote U.S. (designated states)

This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX.

At Raintree, we are redefining healthcare by embedding AI-first systems into every facet of our product experience. As a Senior UX Researcher, you will play a pivotal role in shaping the way we gather, analyze, and leverage continuous feedback to drive data-centric, user-validated design decisions. Your expertise will help us build intelligent feedback loops that not only adapt to the needs of healthcare providers and patients but also evolve with the products, ensuring an experience that’s both intuitive and impactful.In this role, you will work closely with cross-functional teams to design innovative, AI-powered research strategies that enable us to iterate quickly and continuously improve user experiences across the product lifecycle.

Your insights will directly influence product strategy, ensuring that our solutions are informed by both human behavior and AI-driven analytics.

Key Responsibilities

Drive AI-Enhanced Product Insights: Use AI-powered tools to gather and analyze user behavior, feedback, and large-scale datasets (qualitative and quantitative). Apply advanced behavioral data analysis techniques to uncover patterns, pain points, and opportunities that feed into AI-driven design decisions and product optimization.
Leverage Continuous Feedback Systems: Collaborate with Data Science and Product teams to build real-time feedback loops that allow for dynamic product adjustments based on user input and usage patterns. Ensure that insights are continuously fed into the product development cycle to drive rapid iterations and long-term improvements.Collaborate Closely with Cross-Functional Teams: Partner with Designers, Engineers, Product Managers, and Data Scientists to ensure research insights are seamlessly integrated with AI models and design decisions. Validate AI-driven features, conduct usability testing, and iterate based on ongoing user feedback and data analysis.Establish and Scale AI-Infused UX Research Practices: Work alongside the Director of User Experience Design to define AI-first research methodologies, integrating them with traditional UX research techniques. Build scalable processes that ensure data integrity, consistent feedback collection, and alignment with AI-driven product development.
Lead UX Research and Testing: Create and execute AI-assisted research strategies, including A/B/multivariate testing, to validate new features, enhance user experiences, and optimize AI model accuracy. Employ both traditional and AI-augmented methods to validate assumptions and drive design improvements.Communicate Insights with Impact: Synthesize and present AI-driven insights and research findings to a broad set of stakeholders. Use data visualization and storytelling to convey complex findings and actionable recommendations in a way that fosters informed, data-driven decision-making across the organization.

Minimum Requirements

5+ years of UX Research experience, with a focus on using AI/ML tools and feedback loop systems to enhance product design and user experience. Experience in complex domains like healthcare is a plus.
Relevant degree (Human-Computer Interaction, Psychology, Data Science, Behavioral Science, Information Science). Advanced degree preferred. Extensive experience may substitute for education.
Expertise in AI-driven research methods including behavioral data analysis, A/B/multivariate testing, and large-scale surveys with an emphasis on integrating AI for actionable insights.
Proficiency in analyzing complex data with tools like Python, R, or advanced SQL for AI/ML integration, statistical modeling, and creating dynamic feedback loops.
Familiarity with AI-enabled analytics tools (e.g., Pendo, Qualtrics, Amplitude) and tools that collect behavioral data to inform continuous optimization.
Strong ability to interpret large datasets, identify patterns, and generate actionable insights that can be continuously refined through feedback loops and machine learning.
Exceptional storytelling and communication skills to convey research findings in a clear, compelling manner, especially when working with teams that use AI/ML models to implement product changes.
Ability to manage multiple projects in a fast-paced, evolving AI-driven environment while maintaining focus on long-term impact.
Experience with UX research tools (e.g., Maze, Dovetail, Lyssna) and proficiency in data visualization tools (e.g., Tableau, Looker, Power BI) to present research insights and monitor AI-driven performance.

Preferred Skills

Experience with healthcare IT systems (e.g., EHRs/EMRs, patient portals, clinical workflows.
Familiarity with Agile environments and experience collaborating in cross-functional teams working with AI-first methodologies.
Knowledge of HIPAA regulations or healthcare security/privacy requirements, ensuring AI-driven insights comply with healthcare standards.

Why Join Us?

Impact: Be part of a mission-driven company focused on transforming Therapy through technology.
Innovation: Work with cutting-edge technologies in a rapidly growing sector.
Collaboration: Thrive in a collaborative, dynamic work environment that values creativity, diversity, and excellence.
Growth: Opportunities for professional development and career progression in a fast-growing company.

Our PerksRemote Work/Work From HomePaid Time Off/11 Paid Holidays/Year-End Holiday BreakHealth, Dental, Vision, HSA/FSA401K with Company MatchDisability & Life InsuranceEmployee Assistance ProgramPaid Parental Leave

About Raintree Systems

Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.

Our Core Values

We put our Clients First - We are Open and Honest - We are

Disciplined, Yet Flexible

We love to Solve Problems - We are Committed to Greatness - We are a High Performance TeamRaintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Life at Raintree Systems

Thrive Here & What We Value

Remote First Technology Company | 2. Emphasis on Innovation and Continual Process Improvement | 3. Passionate about Providing Quality Customer Service and Contributing to Team Success | 4. HIPAA Compliant Work Environment Required for This Role | 5. Employee Assistance Program Available</s> | 1. Remote work/Work From Home | 2. Paid Time Off/11 Paid Holidays/YearEnd Holiday Break | 3. Health, Dental, Vision, HSA/FSA | 4. 401K with Company Match | 5. Disability & Life Insurance | 6. Employee Assistance Program | 7. Paid Parental Leave | 8. Core Values: put clients first, open and honest, disciplined yet flexible, love to solve problems, committed to greatness, high performance team</s> | 3. Health, Dental, Vision, HSA/FSA,401K with Company Match | 4. Disability & Life Insurance | 6. Paid Parental Leave | 7. We put our Clients First We are Open and Honest - We are Disciplined, Yet Flexible | 8. We love to Solve Problems We are Committed to Greatness - We are a High Performance Team</s> | Raintree Systems values its employees and aims to provide them with game-changing career-defining moments that propel them to new heights. | The company is committed to being the best place for the best people, and looks for ambitious, creative thinkers ready to make an impact. | At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. | The company aims to be a high-performance team that values discipline yet flexibility, problem-solving, and greatness. | Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</s> | Raintree values putting clients first and being open and honest | Emphasizes discipline while remaining flexible | Loves solving problems and is committed to greatness | Values high performance teams</s> | 1. Clientcentric approach | 2. Open and honest communication | 3. Disciplined yet flexible work style | 4. Love for solving problems | 5. Committed to greatness | 6. Highperformance team culture</s> | 1. Open and honest communication | 2. Disciplined, yet flexible approach | 3. Love for solving problems | 4. Committed to greatness | 5. High performance team</s> | 2. Emphasis on using technology to solve problems | 3. Collaborative environment with stakeholders at all levels | 4. Core values include putting clients first, being open and honest, disciplined yet flexible, loving to solve problems, committed to greatness, and a highperformance team. | 5. Equal employment opportunities for all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</s> | 1. Raintree is committed to putting clients first and providing highquality solutions tailored to their needs. | 2. The company values open and honest communication, discipline, flexibility, problemsolving, commitment to greatness, and being a high-performance team. | 3. Raintree provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. | 4. The company offers remote work/work from home options, paid time off/11 paid holidays/yearend holiday break, health, dental, vision, HSA/FSA, 401K with Company Match, disability & life insurance, employee assistance program, and paid parental leave.</s> | 1. Raintree Systems puts its clients first and values open and honest communication. | 2. The company is disciplined yet flexible in its approach to problemsolving. | 3. Raintree loves to solve problems and is committed to greatness. | 4. The company fosters a highperformance team culture.</s> | 3. Commitment to Solving Problems | 4. High Performance Team | 5. Equal Employment Opportunities for All Employees and Applicants</s> | Raintree Systems values its employees and provides equal employment opportunities to all employees and applicants for employment. | The company is committed to being the best place for the best people, and aims to create a collaborative environment where ideas drive real change and growth is limitless. | Raintree Systems offers remote work options and paid time off/11 paid holidays/year-end holiday break. | The company provides health, dental, vision, HSA/FSA, 401K with Company Match, disability & life insurance, employee assistance program, and paid parental leave.</s> | 1. Raintree Systems is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. | 2. Raintree Systems values teamwork and cooperation for team unity and provides focus and motivational support to achieve excellence in client satisfaction. | 3. Raintree Systems is committed to solving complex problems and providing meaningful analyses through verbal and written presentations. | 4. Raintree Systems fosters a highperformance team that is passionate about shaping the future of therapy technology while advancing careers alongside dedicated professionals who are as committed to success as employees are.</s> | 1. Raintree is committed to putting clients first and providing awardwinning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence. | 2. The company values open and honest communication, discipline, flexibility, problemsolving, commitment to greatness, and high performance. | 2. The company is disciplined yet flexible and loves to solve problems. | 3. They are committed to greatness and strive to be a highperformance team. | 4. Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. | 5. The company offers remote work/work from home options for eligible employees.</s> | 1. Collaborative team environment with opportunities for growth | 2. Tightknit team with team events | 3. Modern development practices and a continuous learning culture with an individual development plan and career guidance | 4. Competitive compensation and benefits package | 5. Paid bonus vacation during Christmas week | 6. Stebby for the health and sports bonus | 7. Keep full salary when on military exercises | 8. Beautiful office space in Tartu with flexible work arrangements | 9. Dedicated mentorship and ongoing support from senior engineers to ensure you thrive from day one</s> | 1. We put our Clients First We are Open and Honest - We are Disciplined, Yet Flexible | 2. We love to Solve Problems We are Committed to Greatness - We are a High Performance Team</s> | 1. Innovation: Dive into the world of Medical SaaS with the industryleading Therapy EMR. | 2. Impact: Be at the forefront, shaping the future of healthcare by driving transformative business solutions. | 3. Career Advancement: Seize the unique opportunity to fasttrack from foundational skills to a closing role in a dynamic convergence of tech and healthcare. | 4. Competencies for Success: Exceptional verbal, listening, and written communication skills. Analytical problemsolving skills. Accountable ownership of responsibilities and outcomes. Relationship-building skills. Strong customer focus prioritizing client success at all times.</s> | 8. HIPAA Compliant Environment | 9. Controlled and Dedicated Workspace Required to be Successful</s> | 3. Selfmotivated individuals encouraged to take on new challenges and motivate teams in fostering solutions to the hurdles they face. | 4. Ownership for what we do, whether supporting IT infrastructure, IT Applications, or developing new technology inhouse. | 5. Passionate about providing quality customer service and contributing to team success.</s> | Raintree Systems values its employees and aims to be the best place for the best people. They are committed to their success as much as they are. | The company encourages creativity and innovation in its employees, providing opportunities for career-defining moments that propel them to new heights. | Raintree Systems is dedicated to shaping the future of therapy technology while advancing careers alongside other professionals who are equally committed to success. | They prioritize continuous learning and improvement, with a mindset of always striving to be better. This includes being open and honest in all interactions, disciplined yet flexible, and committed to greatness.</s> | 1. Raintree Systems aims to be the best place for the best people. | 2. They are looking for ambitious, creative thinkers ready to make an impact. | 3. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. | 4. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary. | 5. They aim to foster effective communication and collaboration across departments to ensure smooth execution of product development and delivery.</s> | 2. Mostly work on greenfield projects | 3. Tightknit team with team events | 4. Modern development practices and a continuous learning culture with an individual development plan and career guidance | 5. Competitive compensation and benefits package | 6. Paid bonus vacation during Christmas week | 7. Stebby for the health and sports bonus | 8. Keep full salary when on military exercises | 9. Beautiful office space in Tartu with flexible work arrangements</s> | 2. Paid Time Off/11, Paid Holidays/YearEnd Holiday Break | 8. Core Values: Putting Clients First, Open and Honest, Disciplined Yet Flexible, Solving Problems, Committed to Greatness, High Performance Team</s>