Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you! We're seeking talented Customer Success Representatives to join our team and help us provide outstanding support to our customers through chat, email, and occasional phone calls.
About Us: At MOOD, we're not your average company. We're an online dispensary that features legal cannabis products tailored to set each customer’s mood. We are dedicated to offering our customers nothing but the highest quality products with top-notch customer service. Our team is filled with individuals who are passionate about making a difference. We take pride in our culture and celebrate the uniqueness of each team member.Responsibilities: As a Customer Success Agent, you'll be the helpful voice behind our brand.
Your main responsibilities will include:
- Assisting customers with inquiries, troubleshooting, and providing solutions via chat, email, and occasional phone calls.
- Ensuring every interaction with customers reflects our commitment to providing exceptional service.
- Building strong relationships with customers and going the extra mile to exceed their expectations.
- Completing various administrative tasks in support of the overall success of the team.
- Collaborating with cross-functional teams to resolve complex issues and improve customer experiences.
- Contributing to continuous improvement initiatives and sharing valuable feedback with the team.
- Meeting and exceeding performance expectations which include but are not limited to: interaction handling metrics, CSAT results, quality assurance scores, cross-selling/up-selling metrics, etc.
What We Offer: At MOOD, we believe that happy employees make for happy customers. That's why we offer a range of fantastic perks and benefits, including:
- Competitive pay based on experience and location.
- Generous paid time off.
- Fully remote - work from anywhere!
- Weekly Lunch Stipend
- A dynamic and inclusive work environment where creativity is encouraged and celebrated.
- Opportunities for professional growth and development.
- The chance to be a part of a passionate and close-knit team that feels like a community.
Requirements:
- Must pass a typing speed and accuracy test to be considered.
- Must be 21 years of age or older.
- Prior customer service experience, preferably in a multi-channel e-commerce environment.
- Excellent communication skills both verbal and written, and the ability to empathize with customers.
- Strong problem-solving skills and the ability to think on your feet.
- Tech-savviness and familiarity with customer service tools and software.
- A positive and enthusiastic attitude with a genuine desire to help others.
- Flexibility to work in shifts, including evenings and weekends.
- Self-starter, hard worker, and the ability to multi-task.
- High speed internet connection that can support video calls and running multiple advanced tools and applications simultaneously.
Apply now and let's create unforgettable experiences together!Note: Please include your resume and a brief cover letter highlighting why you'd be a perfect fit for our team.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
