Security Associate

Duties and Responsibilities

• Greet and welcome all visitors in a professional and friendly manner.
• Ensure that all visitors are escorted through the office.
• Answer, screen, and direct phone calls promptly.
• Maintain a clean and organized reception area that reflects the company’s brand.
• Manage the visitor log, issue badges, and ensure all guests are properly signed in and escorted when required.
• Handle incoming and outgoing mail and deliveries, including verifying authorized pickups.
•  Manage incoming and outgoing mail, packages, and deliveries.
• Maintain daily visitor and incident reports.
• Schedule and manage meeting room reservations and calendars.
• Assign lockers to employees.
• Assist in coordinating emergency drills and maintaining contact lists for safety notifications.
• o Maintain visitor logs, issue visitor badges, and ensure adherence to security procedures.
• o Follow and enforce company policies for workplace safety and confidentiality.
• Monitor entry and exit points to ensure only authorized individuals access the building. o
• Verify employee and visitor identification and enforce company access policies.
• oMaintain awareness of security camera systems and report any suspicious activity to management or contracted security personnel.
• Conduct regular walkthroughs of lobby and surrounding areas to ensure safety and order.
• Respond calmly and efficiently to emergencies, following established safety protocols. o Lock and unlock entry points as scheduled and report any mechanical or access control issues.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business administration, Hospitality, Communications, or a related field preferred.
• 1–3 years of experience in front desk, receptionist, guest relations, or administrative support roles (preferably in a corporate or professional services environment).
• Prior experience working in security-sensitive or compliance-driven environments is a plus.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) and familiarity with calendar/meeting room management tools.
• Experience with phone systems, visitor management software, or security badge systems preferred.
• Comfortable learning and using office equipment (printers, scanners, etc.).
• Professional proficiency in English (highly preferred, given client and visitor interactions).
• Excellent customer service and interpersonal skills, with a warm and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Demonstrated ability to handle confidential information with discretion.
• Team-oriented but able to work independently with minimal supervision.

Working Conditions

• General office working conditions.