Job Description
Seeking a highly skilled and experienced Level 3 engineer to join our team. In this role, you will provide escalated technical support, resolve complex issues, and make significant contributions to our company's success. You will also play a vital role in maintaining and enhancing our internal IT infrastructure. We seek a motivated and results-driven individual with an entrepreneurial mindset, a strong understanding of modern IT infrastructure, and a passion for delivering exceptional customer service. Key required skills: Teams / SharePoint / Power Automate / Azure Virtual DesktopHybrid role: Camarillo, CA (must live in/near the area)Key Responsibilities:● Serve as the highest-tier escalation point for the most complex and persistent technical issues across all client environments, including on-premises infrastructure, cloud platforms, networking, security, and critical applications.● Provide expert-level troubleshooting and problem resolution for all aspects of Microsoft’s 365 Collaboration Toolset (Team, SharePoint, OneDrive).● Be the recognized subject matter expert and "go-to" resource for the entire L3 team, providing guidance and insights on a wide range of technologies and complex solutions.● Provide timely and effective technical support to clients, ensuring their systems run smoothly and meet their business needs.● Maintain and enhance critical internal IT infrastructure, including servers, networks, applications, and systems, to ensure optimal performance and reliability.● Proactively monitor and maintain critical client infrastructure, including servers, networks, applications, and systems, anticipating potential issues and implementing preventative measures.● Create, maintain, and update comprehensive technical documentation, including standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides, setting a high standard for quality and detail.Qualifications:● Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent extensive professional experience (minimum 5+ years in advanced IT infrastructure roles).● Demonstrated track record of successfully resolving complex client challenges.● Proven ability to troubleshoot and resolve highly complex, ambiguous technical issues with minimal supervision, consistently identifying root causes and implementing effective, long-term solutions.● Proven expertise and deep understanding across a broad spectrum of modern IT infrastructure:○ Microsoft Modern Workplace: Expert-level ability to troubleshoot and resolve issues within Azure Virtual Desktop, Microsoft 365, Teams, SharePoint, Intune, and Power Automate ensuring seamless user experiences that incorporate security and compliance capabilities.○ Windows Server Administration: Expert proficiency in Active Directory design, implementation, and troubleshooting; advanced GPO management; and advanced knowledge of DNS, DHCP, and IIS, including clustering, high availability, and performance optimization.○ Networking: In-depth knowledge of TCP/IP, routing protocols, switching technologies, network security, and firewall management in complex and hybrid environments.○ Virtualization: Advanced experience with VMware and/or Hyper-V, including virtualization design, implementation, and management.● Well-versed in supporting and troubleshooting backup and recovery solutions, as well as disaster recovery planning.
Veeam experience is a plus.● Excellent verbal and written communication skills, with the ability to articulate technical information clearly and concisely to both technical and non-technical audiences.● Highly approachable and collaborative, fostering an environment where team members feel comfortable seeking guidance and escalating complex issues.● Ability to work effectively within a team and collaborate with colleagues across departments.● Eligible to work for any U.S.
employer without requiring sponsorship at any time.● Currently reside in the Camarillo, CA, area and willing to work onsite in a hybrid manner (onsite more days during the first few months and then moving to two onsite days).● Able to pass a background check and drug screen.Preferred Skills:● Progressive experience in a Managed Services Provider (MSP) environment.● Extensive experience with ConnectWise Automate and/or ConnectWise Manage.● Industry certifications such as Microsoft Certified: Azure Virtual Desktop Specialty, Microsoft Certified: Azure Solutions Architect Expert, CompTIA Network+, CompTIA Security+, AWS Certified Solutions Architect.● Strong understanding of ITIL or other IT service management frameworks.
