Description
About Thematic
We're on a mission to help the world's most customer-obsessed companies unlock insights from unstructured feedback using AI. Our platform is trusted by brands like DoorDash, Google, Mitsubishi and more to turn every customer voice into smarter decisions and better experiences. We're a fast-growing, global team of curious, collaborative and passionate people who love solving problems with AI and analytics.
The Role
We're seeking a Community & Events Manager to build and scale a repeatable, cost-effective events strategy that drives pipeline growth and builds authentic community. This role is ideal for someone early in their career who's ready to own the full lifecycle of events—from strategy and execution to lead capture and community engagement.This is a US-based role, in the Pacific or Mountain time zone. You will be working with the marketing and sales team in the USA and New Zealand. The location is flexible as Thematic is a remote-first company.
What You'll Do
Events
- Own the full event lifecycle: plan, execute, and optimize private and sponsored events across US and APAC regions for lead generation and brand building
- Develop and implement a repeatable, scalable event strategy for virtual and physical events that balances cost-effectiveness with impact
- Manage attendee databases, lead list building, and promotional activities across all event stages
- Collaborate with marketing, social, and sales to create compelling multi-channel content during and after events that drives engagement and conversion
- Analyze event performance against defined metrics and iterate based on learnings
Social & Community
- Build authentic relationships with community members and turn them into advocates
- Manage our Customer Advisory Board (CAB) and Champions program, facilitating ongoing interactions and feedback loops
- Curate and amplify customer stories and community voices across social channels to build peer-to-peer engagement
- Maintain social proof through G2 review campaigns and community-focused content
Requirements
- Experience in events and/or community building - ideally in a non-corporate environment.
- Engineering mindset: understanding of repeatable processes and systems thinking
- Strong communication skills across written, video, audio and verbal formats
- Natural ability to build genuine connections and enjoy engaging with people
- Skilled project manager: able to juggle multiple initiatives, prioritize effectively, and meet deadlines
- Creative problem-solver with confidence to make quick decisions during live events
- Proficiency with event tech tools, social media platforms, and project management systems (Google Sheets, Excel)
- Data-driven approach: comfortable measuring impact, iterating based on results, and staying curious
- Ability to tell compelling stories and amplify customer voices authentically
Bonus points if you have
- Experience with sales operations, reporting, and/or working in a demand generation function
- Start-up experience (you thrive in fast-moving, dynamic environments)
Benefits
- Competitive salary with bonus plan
- Monthly home-office stipend
- Flexible remote-first work culture
- Professional development and career-growth opportunities
- Domestic and international travel for work
- Company retreats in epic locations (past ones include Hawaii, Queenstown and Raglan!)
- A supportive team invested in your success
