IT Manager at hc1 Insights

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hc1 is looking for an IT Manager that will help us to scale our growing team in Indianapolis. Someone who can ensure that all employees' IT equipment and services are in working order, including Macs and Windows laptops, printers, wireless networks, and audiovisual systems. This person will also act as the first point of contact for IT needs including tracking issues and taking ownership of problems and seeing them to resolution.

What you'll do:

Manage the fleet of employee computers via monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop systems
Provide support for G-Suite, Office 365, etc. in person, over Slack or Zoom
Successfully onboarding new hires from account creation to training
Create system support documentation and FAQs as needed
Manage A/V during company events
Provide technical support and maintenance for conference rooms
Proactively manage any planned changes and upgrades, inform those who would be impacted and ensure everything is working when changes are completed
Recommend hardware and software solutions, including new product acquisitions and upgrades
Complete other duties as assigned

Requirements

What you bring:

5+ years professional experience in help desk environment
Associate Degree in Computer Science or equivalent work experience
Proficiency with Mac and Windows devices
Experience with G-Suite and Office 365
Understanding of networking fundamentals (wireless, printing, file sharing, VPN)
Attention to detail
Strong interpersonal skills and ability to communicate with all management levels
Eager to learn new technologies and processes
Familiarity with Security+ principles and DLP software a plus

Tech stack:

Windows
Mac
Dell Hardware
ManageEngine
Google Workspaces
Office365
A/V solutions

Life at hc1 Insights

Founded to improve lives with high-value care, hc1 has emerged as the bioinformatics leader in precision testing and prescribing. The cloud-based hc1 Platform organizes live data, including lab results, genomics, and medications, to deliver solutions that ensure the right patient gets the right test and the right prescription. Today, the hc1 Platform powers two flagship solutions hc1 Lab CRM and hc1 Test Utilization?, as well as breakthrough precision prescribing innovations hc1 Opioid Advisor? and hc1 PGx Advisor?. To learn more about hc1?s proven approach to personalizing care while eliminating waste for thousands of health systems, diagnostic laboratories, and health plans, visit www.hc1.com and follow us on Twitter, Facebook, and LinkedIn.

Thrive Here & What We Value

Client-facing role serving end-users

Cutting-edge technologies including Google’s Looker for visualizations that report AWS data using Snowflake

Datadriven decision making within organizations

Trusted advisors to business, clinical and technical client stakeholders

Telecommuting available for this position

Must have current authorization to be employed in the U.S. without employer sponsorship</s>

IT Manager

What you'll do:

What you bring:

Tech stack:

Life at hc1 Insights

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