Content Operations Associate

This role provides critical operational structure and capacity to manage multiple large-scale initiatives simultaneously while ensuring consistent communication and execution across all teams.

Primary Responsibilities

• Develop a deep understanding of the structure and organization of the written asset database, ensuring ongoing maintenance and accuracy of all records.
• Extract and analyze subsets of asset records based on defined parameters, accounting for interdependencies across multiple active projects.
• Lead multiple internal and client-facing projects from initiation to completion, including project planning, team briefings, progress tracking, and coordination of vendors and contractors.
• Manage timelines and deliverables for multiple clients and internal projects, ensuring all milestones are met on schedule.
• Coordinate cross-functional workflows across writers, editors, SMEs, engineering, product, and translation teams.
• Package assets as needed for SME review, Translation workflows, and internal QA tracking.
• Track and report progress using creation plans, dashboards, and project trackers, maintaining transparent communication with leadership.
• Pull files as needed for Client Success teams to support client implementations, as well as for the Video Content team to support content refresh and alignment initiatives.
• Proactively identify risks, delays, or bottlenecks, and escalate to leadership with actionable solutions.
• Document and maintain standard operating procedures (SOPs) for all stages of the written education workflow.
• Follow up on outstanding items and ensure accountability across contributors.
• Free up leadership capacity to focus on strategy, clinical oversight, and product innovation.

Skills Required

• Project Management Expertise: Ability to manage complex timelines, competing priorities, and multiple concurrent deliverables.
• Technical Proficiency: Skilled in Microsoft Office Suite, Google Workspace, and project management platforms such as Asana.
• File Management and Organization: Capable of handling structured file systems, pulling and packaging deliverables for client and internal team use.
• Communication and Collaboration: Strong written and verbal communication skills for coordinating between clinical, editorial, product, and engineering teams.
• Analytical and Detail-Oriented Thinking: Able to identify inconsistencies, foresee risks, and propose solutions quickly.
• Documentation Skills: Skilled in creating and maintaining workflows, SOPs, and tracking systems for repeatable success.
• Adaptability: Comfortable working in a fast-paced, evolving environment with shifting priorities and client needs.
• Proactive Leadership: Independent thinker who anticipates needs, manages deadlines, and motivates others toward shared goals.
• Team-Oriented Mindset: Collaborative and approachable; builds trust and accountability among team members.
• Familiarity with Medical or Clinical Content: Understanding of healthcare terminology and workflows (helpful but not required).