Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.
Position Summary:
The Customer Success Manager III will be responsible for developing and maintaining strong relationships with customers to ensure their success and satisfaction. The CSM will work with customers to understand their goals, objectives, and challenges to provide personalized support and guidance.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:o Build and nurture long-term relationships with customers, serving as their main point of contact, ensuring that customers derive value from the Easypost suite of productso Own and oversee the contract renewal process for customers in your assigned book of businesso Identify customer needs and growth plans to help expand the customer footprint within Easypost’s stack of serviceso Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problemso Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flagso Mitigate churn risk through proactive actiono Maintain customer data i.e.
contacts, account health, significant events, etc. in company supported CRMo Collect data from our customers to give back to Easypost to understand where Easypost can improve and where we are succeeding
Minimum Education & Experience Qualifications:
o Bachelor’s Degreeo 5+ years of related experience in a customer-facing role or equivalent related work experienceo Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customerso Proven ability to work unsupervised or as a team member of both the local office team and wider company teamso A self-starter with initiative, drive, and a strong desire to succeedo Previous experience working in shipping and logistics is a pluso Knowledge of Salesforce and Zendesk is a plus
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
Physical Requirements:
o Minimal to light physical effort is required in performing dutieso Prolonged stationary periods at a desk and working on a computero Extensive use of computers, keyboards, and communication-based technology to exchange informationo Occasional walking and lifting may be required, and must be able to lift 15 pounds at any given timeo Travel Required: 10%
Work Environment:
o Core Values: Build and sell products we believe in, accountability and authenticity in all we do, customers guide the way, and persistence and humilityo Remote, home office, or office location with potential hybrid scheduleo Team-based cultureo Fast-paced environment$80,000 - $106,000 a year
Compensation Structure:
OTE comprised of 80% base salary and 20% variable compensation.The posted salary range represents the base compensation for this role. Actual compensation may vary based on factors including, but not limited to, experience, education, skills, geographic location, and internal equity.What We Offer:o Comprehensive medical, dental, vision, and life insuranceo Competitive compensation package and equityo Monthly work from home stipend of $50o Flexible work schedule and paid time offo Collaborative culture with a supportive teamo A great place to work with unlimited growth opportunitieso The opportunity to make massive contributions at a hyper-growth companyo Make an impact on a product helping ship millions of packages per dayData Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy"EasyPost is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."To be considered for this position, you must be authorized and based in the United States.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Apply for this job
