Account Support Manager
What you will be doing:
Support the planning, execution, and oversight of the account management ofPremierservices at existing members/customers byensuring adoption ofproducts/services, documenting customervalidatedsavings, andassistingin expanding current accounts’contract penetration across multiplePremiersolutionsandservices. This position is responsible for opportunityvalidation, as well as proactive approaches to problem solving and critical thinking.This position will work closely withtheAccountExecutiveat assigned accounts (hospitals and health systems) to achieve performanceimprovementleveragingPremiersolutions,subject matter experts,productsand services.This position works in collaboration with otherAccount Managers and Account Executives,operations,sales, andMemberValue Enablementto ensure customer service and value providedexceedscustomer expectations.
Maintain product and service knowledge and technical competency in all products offered throughoutSupply Chain Services. The Account Manager is expected to develop andmaintaina workingknowledge of otherPremierbusiness groups to better serve accounts and to driveadditionalmember engagement. This positionworks closely withPremierAccount Teamto ensure coordinated accountstrategy andplanningtomaximize customer value from the Premier relationship.Account Management–85%
Account Management
- Develop working knowledge of supply chain services lines of business and(solutions)products toinclude;1) contract portfolio offerings in non-pharmacy, pharmacy, and food, 2) committed and aggregation programs, 3) strategic supplier relationships relevant to customers
- Supportsaccountplanning process andassistswith the development of anoutcomeimprovement planateach member. Ensures plans are updated monthly withidentifiedand implemented savings and shared with account team
- Position Premier as a strategic partner and beviewed as atrustedadvisor by key member contacts:
- Work withaccountteam to understand member’s strategy, goals, and key performance indicators(i.e., savings and performance goals.)Specifically, understandingorganizationalgoals (savings, performance goals, etc.)
- Participates in strategic account planning in conjunction withAccount Executiveand other customer stakeholders
- Work with account team to providemeaningful / target audienceappropriatesavingsandfinancialupdates for inclusion in Quarterly Business Reviews and recurring update meetings
- Cultivate relationships withsupply chain services and business lines, including dietary, Rx, purchasedservices. Generate leads for account growth to meet FY-Fiscal Year revenue targets
- Drive contract penetration via savings opportunity analytics and presentations
- Drive uptake on Purchased Service, Rx and Dietary contracting by developing relationships across member organizations
- Coach members on value ofutilizingPremier contracts, products, and services
- Manage strategic supplier and partner relationships
- Maintain a thorough understanding of all the revenue driving and value add products and services offered to the membership
- Become a proficient user of supply chain related tools, focusing on the timeliness and accuracy of customer data and analytics. Developa workingknowledge ofcustomer datatooptimizeinterpretation of analyses.
- Ongoing support of analytics that are in alignment with contract roll out and members’ supply chain plan
- Management of member rostering of entities and critical customer attributes
- Effectively manage issues with member and supplier customers to:
- Collect and document issues
- Probe and scale for urgency
- Resolve, communicate, or escalateto Account Executiveand stakeholders along with recommendations
- Educate customers on how to run reports, perform analysis, andidentifyopportunities in conjunction with client services if appropriate
- Participate in the development of new and innovative approaches to maximize customer value/satisfaction and grow the business.
Administrative–10%
Administrative
- Ensure smooth and effective operations between company and member
- Update monitoring and tracking tools, administrative reports such as salesforce.com, time and expense reports
- Representsthe interests of Client Management internally in a variety of settings within and outside of the business group
- Make presentationsregardingresults and value(primarily, but not exclusively supply chain)asappropriate atconferences, workshops, board retreats, etc.
- Participate in cross functional teams acrossPremierbusiness unit’szoneoperations teams as requested
- Understand organizational structure and all productand servicesofferings
Project Management–5%
Project Management
- Assistwith product implementation service delivery (overall project management)
- Work with implementation teams to understand project plan and work plan details including timelines, tasks, resources, etc.toassistwithsuccessful implementation with the customer
- Work with key stakeholders to understand project requirements and expectations
- May Lead problem resolution to ensure customer expectations are met
Required Qualifications
Work Experience:Years of Applicable Experience - 5 or more yearsEducation:High School Diploma or GED (Required)Skills:
- Ability to prepare and present clinical and/or financial datautilizingExcel, Access, PowerPoint and Premier tools to sharecost management and/or clinical performance improvement opportunities.
- Ability to conduct/facilitatemanagement level discussions toidentifytheir needs and translate how Premier can support their efforts through existing or new products.
- Strong knowledge of the issues surrounding the market of health systems in which they serve.
- Critical thinking andproblem-solvingskills
- Ability to work independently and beself-accountable
Experience:
Education:
Additional Job Requirements:
- Remain in a stationary position for prolonged periods of time
- Be adaptive and change priorities quickly; meet deadlines
- Attention to detail
- Operate computer programs and software
- Ability to communicate effectively with audiences in person and in electronic formats.
- Day-to-day contact with others (co-workers and/or the public)
- Making independent decisions
- Ability to work in a collaborative business environment in close quarters with peers and varying interruptions
Working Conditions: RemoteTravel Requirements: Travel 21-40% within the USPhysical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees.
Premier’s internal salary range for this role is $90,000 - $150,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.Employees also receive access to the following benefits:·Health, dental, vision, life and disability insurance·401k retirement program·Paid time off·Participation in Premier’s employee incentive plans·Tuition reimbursement and professional development opportunities
Premier at a glance:
- Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)
- Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 16th year in a row
- Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)
- The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
For a listing of all of our awards, please visit the Awards and Recognition section on our company website.
Employees receive:
- Perks and discounts
- Access to on-site and online exercise classes
Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply todiversity_and_accommodations@premierinc.comor contact Premier Recruiting at 704.816.5200.Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier’sPrivacy Policy.
