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IT Business Analyst

LocationHouston, Texas, United States
TypeOnsite
ApplyJob Type
Full-timeDescriptionEssential Job Functions

  • Be primary support for Prophet 21 system.
  • Training other users on how to use the Prophet 21 system. 
  • Ability to use Prophet 21 to improve efficiency and expand the user experience.
  • Log cases with Epicor Support for end user reported bugs or issues with Prophet 21 software.
  • Assist with testing Prophet 21 upgrades and enhancements.
  • Document business processes/new features and train end users.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Monitor Service Desk for tickets assigned and process first-in first-out based on priority.
  • Collaborate with department heads (e.g., Sales, Operations, Finance, Supply Chain) to understand and document current state business processes.
  • Lead requirements gathering sessions, workshops, and interviews with stakeholders at all levels.
  • Utilize and maintain the helpdesk tracking software.
  • Assist with onboarding of new users.
  • Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solutions, take appropriate actions and/or make appropriate recommendations related to complex IT problems. 
  • Conduct business analysis and recommend technology solutions or business strategies.
  • Design and help implement solutions within M365, such as building SharePoint sites for document management, creating Teams workflows, or specifying Power Automate flows to connect systems.
  • Collaborate with the development team to specify and validate reports and dashboards.

RequirementsBase Qualifications

  • Bachelor’s degree in Computer Science, Computer Technology, Information Science, Engineering, or related fields.
  • Four (4) years of relevant IT experience.
  • Strong experience with the Microsoft 365 suite as a business productivity and collaboration platform (SharePoint, Teams, OneDrive).
  • Proven ability in business process mapping, requirements gathering, and creating functional specifications.
  • Excellent analytical and problem-solving skills, with the ability to understand complex business problems and translate them into technical solutions.
  • Exceptional communication and interpersonal skills, with the ability to engage and build consensus with both technical and non-technical stakeholders.

Preferred Qualifications:

  • Working knowledge of Epicor Prophet 21 software
  • Experience with supporting Prophet 21 software.
  • Familiarity with logging cases with Epicor Prophet 21 Support. 
  • 3+ years of Prophet 21 experience.
  • Experience with the Microsoft Power Platform (Power BI, Power Automate, Power Apps) to build reports and simple automations.


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