We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
Dynamic Edge, a New Charter Technologies Company, is looking for a Client Success Manager (in other organizations this role might be titled Customer Success Manager, Technical Account Manager, Client Relationship Manager, or Strategic Account Manager) to join our Client Success team.The Client Success Manager is the quarterback of the client relationship at Dynamic Edge, a New Charter Technologies Company. They are expected to have a holistic understanding of the client’s business goals and priorities and ensure Dynamic Edge, a New Charter Technologies Company, is positioned as a strategic partner for their clients.
The Client Success Manager is responsible for client relationship support, managing client outcomes by collecting and analyzing data, creating retention strategies and delivering feedback to clients. We are looking for candidates near our service locations in Denver, Colorado, Ann Arbor, MI, Escanaba, MI, Couer D'Alene, Idaho, or Newport, Washington.
This role operates on Eastern Time Zone hours.
Core Responsibilities
- Manages strategic processes (BlueSky, Roadmaps, Success plans, etc) for assigned client group
- Provide insights and reporting to clients to ensure that they get the most out of the service, and team members to ensure client initiatives are effectively supported
- Plan and facilitate new client onboardings, strategy meetings, and other initiatives in support of service teams
- Acts as a support and escalation point for client support teams within the company, protecting revenue and relationships
- Contribute to overall team revenue KPIs related to Project Revenue generation (web dev & PS), Procurement hardware sales & Cyber74 engagements
- Drive revenue expansion by effectively positioning new services offerings
- Lead contract lift renegotiations to support equitability and profitability in our monthly recurring revenue client base
Required Skills, Experience, and Attributes
- Experience working in a Managed Service Provider (MSP) environment
- Experience in customer success, business development, or technical sales
- Experience managing client relationships
- Knowledge of core technology concepts (e.g., operating systems, networking, cloud computing)
- Ability to connect authentically with individuals at all levels of the organization and client companies
- Ability to create structure and implement effective processes in challenging situations
- Awareness of how technology impacts business operations and outcomes
- Strong verbal and written communication skills
- Strong organizational, analytical, and problem-solving skills
- Ability to maintain confidentiality and discretion regarding sensitive client and contract matters
- Ability to manage multiple priorities and meet deadlines
- Ability to work effectively in a directed autonomy environment
- Empathy in addressing and solving client problems
- Positivity and professionalism in communication and demeanor
- Passion for problem-solving and continuous improvement
- Openness to candid feedback and collaboration
- Curiosity about technology and motivation for independent learning
Preferred Skills, Experience, and Attributes
- Experience in project management (preferred)
- Experience using ConnectWise or other service-related software
- Understanding of ticketing system workflows within IT or service/support environments
- Enthusiasm for the business and motivation to share it with others
- Commitment to teamwork and skill in managing sensitive client issues while maintaining relationships
- Aptitude for critical thinking and problem-solving
- Confidence in professional communication and decision-making
- Dedication to providing excellent service
Physical Requirements
Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures; views computer constantly. Occasional travel (car). Occasional exposure to outdoor environmental conditions as a result of travel.
Some of the things our team members enjoy, include:
- Competitive wages | The salary for this role is expected to start between $70,000-85,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
- Hybrid work environment. We encourage our team members to work where they are most effective whether it is at home, the office, or at a client site.
- Gas card. Fill up your tank on us while you're out visiting client sites
- Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer matching
- Maternal and paternal leave
- Very generous paid time off program that is unique to the IT industry
- Sustainable work-life balance and flexibility
- Yearly work anniversary rewards
- Fun company events, including chili cook-offs, annual company photoshoots, monthly team events, cup in hand kickball league, and more!
We’re looking for smart, highly skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!
How to Apply:
We get a lot of job applications and unfortunately, most of them get nothing more than a quick once-over. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position. Tell us stories. Show us as much as you can about who you are. Make us panic about the fact that we haven't already hired you. Learn to use Facebook privacy settings or better yet just un-tag yourself in that one picture (you know which one) and then become a fan of our page.
Tell us your salary requirements and what kind of cookies we should bake for you on your birthday.
How to Apply for Internal Role:
Interested in another role at Greystone? Please review the following guidelines to successfully apply for an internal role. Before applying, kindly inform your leader of your intention to pursue the role. Craft and upload a concise cover letter, articulating your interest in the role at Greystone and highlighting what you’ve accomplished in your current position at Greystone. Add some of your flare into the cover letter! Skip the resume this time; we've got it covered. Once you hit submit, our People team will reach out.
We're thrilled about the potential growth opportunity for you!Afraid you’re missing a technological requirement? Apply anyhow. We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.Greystone Technology is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Greystone recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model.
Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be.
It’s as common sense as it is revolutionary.Please note: Every application submitted through Workday is reviewed by a real person — not an AI. We value your time and take each submission seriously.
