- A varied role to provide support to our Managed Service customers, assist with escalations from the wider Service Desks and deliver projects onsite at customer locations throughout the UK.
- To be successful in this role you will need to be agile in managing your workload and constantly re-evaluating priorities.
- You would also be expected to be flexible with working times. To maintain core hours coverage for our customer base.
- You would be required to perform a variety of proactive tasks which will help maximize customer's uptime and prevent reoccurring issues. Tasks will include resolving proactive monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems.
- You will have the opportunity to work with the latest leading cutting-edge technologies in a support environment that promotes systems and service excellence.
- Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail.
- Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress.
- Has a natural aptitude for troubleshooting and problem-solving.
- Ability to mentor junior engineers through technical roadblocks.
- Embraces continual change and process improvement.
- Can express ideas and information clearly and concisely.
- Plans and manages own workflow on a daily basis to ensure the achievement of KPIs.
- Demonstrates a passion for customers and delivering service excellence.
- Proactively keeps up to date with technologies supported by Nasstar.
- Cisco CCNA/CCNP or JNCIA
- Fortinet Certified Professional (FCP)
- 3 years+ experience with router and switch hardware, experience including field-based work would be beneficial
- Track record of providing customer support and experience with project delivery.
- Advanced Routing and Switching hands on experience
- Fortinet hands on experience including SDWAN
- Network Analysiso Audit / Recommend / Remediate
- Traffic Measurement
- Network Monitoringo Monitoring Toolsets o Proactive Alerting
- Highly organised and able to multi-task effectively
- An independent, self-starter capable of managing their own workload
- Excellent communication skills
What you can expect from us:
At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:
- 25 days’ holiday (excluding bank holidays) + Your Birthday Off
- Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
- Virtual working – we practice what we preach and empower our people to work remotely
- Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
- 4x annual salary life assurance
- Health cash plan
- Retail discounts and other perks from major brands
