Service Supervisor Global Grade 10

Key outputs

• Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and/or components.
• Create a safe environment for all Productive and non-productive employees to operate in by doing the following
• Ensure Daily risk assessments are completed per artisan to control safety risks
• Perform toolbox inspections
• Perform monthly Safety meetings
• Effective control of Work in Progress
• Initiating jobs
• Quoting of repairs and rebuilds
• Ordering of parts
• Dealing with Suppliers on outside work required
• Booking of labour according to Caterpillar guidelines
• Closing of jobs once repairs and rebuilds are completed

• Effectively communicate with team, management, and customers.
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures, this includes warranty decisions and service warranty investigation.
• Resolve internal and external customer queries
• Reporting of team KPI’s and prospects
• Development, Performance Management, and training of the productive team
• Performance Management of team – Balance Scorecard Management
• Competency Development of team (including 1 hour training)
• On the job Supervision
• Maintain a high level of Contamination control and housekeeping
• Liaise with Service Management to ensure that all outputs are met
• Ensure outputs of service audits are achieved
• Support artisans with re-usability decisions and root cause analysis of failure of components
• Daily sign off Service reports and controlling of Productive time

Qualification, Experience and Competencies

• Grade12, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic/Artisan)
• Minimum of 6 years’ experience as Caterpillar General Mechanic post apprenticeship or learnership experience.
• Minimum of 4 years Caterpillar Component rebuild experience with substantial troubleshooting exposure (post Qualification)
• Well familiar with failure analysis and re-useability guidelines on components
• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Components.
• Well imbedded Component specific technical knowledge and skills.
• Familiar with Dyno and Hydraulic testbench operation and troubleshooting.
• Sound interpersonal and communication skills.
• Good technical report writing skills. Proven ability to produce Technical reports
• Basic business and financial understanding.
• Computer literate and good business writing knowledge (Ms Office, SIS, ET, SAP, CRM)
• Good experiences on Caterpillar machine and product knowledge.
• Knowledge of job planning, Costing and administration
• Applicable product knowledge
• Understanding of OEM warranty systems, policies and procedures
• Valid Driver’s License