Office Coordinator and Sales Support

Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match. We value what makes a family successful: commitment, compassion, hard work and a desire for each other to succeed. No matter what your level when you join us, we want to help you grow. 

POSITION OVERVIEW

DUTIES & RESPONSIBILITIES

General Office / Cashier Support

• Operate a multi-line telephone system to answer incoming calls and direct callers to appropriate personnel.
• Handle all incoming cash, check and credit card transactions for payment.
• Sort and distribute incoming and outgoing mail, including FedEx/UPS and interoffice deliveries.
• Reconcile cash boxes and prepare daily cash sheet. Post daily deposits and manage the cash schedule.
• Create purchase orders for all departments as needed.
• Maintain office supplies, break room stock and replenishment orders.
• Coordinate and address any building related maintenance, repairs, cleaning and landscaping.

Sales/Service/Parts Department Support

• Enter customer and deal information into CRM/DMS.
• Manage vehicle licensing and title work. Coordinate vehicle delivery paperwork and customer orientation packets.
• Assist with service scheduling overflow (calls, confirmations, follow-ups).
• Provide assistance with inventory cycle counts, inventory reports and the tracking and facilitation of parts returns with vendors and customers.
• Help coordinate deliveries with drivers (routing and paperwork preparation).
• Assist with a variety of audits (factory, warranty, financial, flooring, etc.).
• Provide daily support to our internal operations team through email, phone and in-person communications. Answer questions and assist with trouble shooting as needed.
• Update existing policies and procedures as we enhance our processes with best practices and enhanced reports/activities for increased effectiveness and efficiency.        
• Ensure we exceed our internal and external customers’ expectations by providing superior customer service.
• Other responsibilities as assigned.

KNOWLEDGE REQUIREMENTS AND QUALIFICATIONS

• High school diploma or GED.
• 5+ years dealership / office management / other relevant experience.
• Positive attitude with a focus on taking care of our customers.
• Maintains a professional appearance and atmosphere in the office.
• Self-motivated individual contributor who is also a team player.
• Independent thinker with a strong sense of accountability for self and team.
• Strong organizational skills with great attention to detail. 
• Natural problem solver with a self-starter mind set.
• Eagerness to improve processes and procedures.
• Proficient with Microsoft Office Applications, specifically Excel, Word and Outlook.
• Strong oral and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Proven ability to meet deadlines and follow-up on pending issues.

OTHER RELEVANT INFORMATION ABOUT THIS ROLE

We are located at 61 NE Columbia Blvd in Portland, OR

• This is an in person / on site role. We are not offering remote work at this time
• This is a full-time, hourly position paying $25-$35 per hour, DOE