Your Role:
As the People Operations Coordinator, you’ll support the daily operations of the People team—ensuring data accuracy, operational efficiency, and a welcoming employee experience across our organization. You’ll manage our ticketing system with care and precision, triaging employee inquiries and resolving issues with a service-first mindset.This role is highly administrative and hands-on: you’ll maintain our HRIS, streamline workflows, and serve as a friendly front desk presence. You’ll thrive in a fast-paced environment, anticipate team needs, and contribute to a culture of operational excellence and continuous improvement.
What You’ll Do:
Ticketing & Employee Support
- Monitor and triage incoming tickets and employee questions through the People Ops ticketing system, making sure responses are timely, accurate, and helpful.
- Flag and escalate more complex issues to the right team members and follow up to make sure they’re resolved.
- Keep documentation and FAQs up to date so employees can easily find answers and support.
Administrative & HR Operations
- Provide day-to-day administrative support across the People team—things like scheduling meetings, managing documents, and entering data.
- Help maintain clean, accurate data in the HRIS and process employee changes as needed.
- Assist with employee lifecycle communications and updates.
- Jump in on People Ops projects and initiatives that improve how we work and support the team.
- Pitch in on other HR tasks as needed.
Front Desk & Office Support
- Be a welcoming presence at the front desk—greeting employees and visitors, handling deliveries and mail, and keeping the office organized.
- Help keep the breakroom stocked and tidy so it’s a space people enjoy.
- Support general office coordination tasks and help wherever needed.
- Take on other office support duties as they come up.
Starting Salary: $20/hr.
What Makes a Great Candidate:
- 2+ years of experience in Human Resources or administrative support
- Familiarity with HR principles and best practices
- Strong written and verbal communication skills with a professional and approachable demeanor.
- Excellent administrative, organizational, time management, attention to detail, and follow-through skills.
- Ability to manage multiple priorities and adapt to changing needs.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to exercise sound judgment and maintain discretion and confidentiality when handling sensitive employment information.
What Makes You Stand Out:
- Bachelor’s degree
- Experience with ADP Workforce Now or similar HRIS systems
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
Who We Are:
CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S.
universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.
Why You’ll Love CEA CAPA:
- Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
- Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.
- Support for Your Whole Life: Benefits coverage for domestic partners and optional pet insurance, helping you care for everyone who matters most.
- Perks & Discounts: Save at 35+ vendors, including Apple, HelloFresh, Walt Disney World, T-Mobile, and more.
- Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team.
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
