Position Title:
Emergency Shelter Operations Specialist
FLSA Classification:
Non-Exempt
EEOC Classification:
Service Worker
Location:
DHHC
Position Type:
Full Time/Part Time
Reports to:
Operations Manager
Job Number:
Summary:
Emergency Shelter Operations Specialists provide essential services at NSO's Detroit Healthy Housing Center; an emergency homeless shelter located in Detroit. The Detroit Healthy Housing Center is NSO’s crisis support center for the chronically homeless and most vulnerable individuals in our community. While following a low-barrier approach, the Detroit Healthy Housing Center provides services to all who enter our doors, including permanent housing solutions, onsite primary healthcare and behavioral health services, substance abuse treatment, case management, transportation, food, showers, laundry, clothing, toiletries, and storage.
Emergency Shelter Operations Specialists staff are responsible for screening and monitoring shelter clients, providing access to food, laundry, showers, clothing, and hygiene items, and maintaining a clean, safe, and secure environment.
Responsibilities:
- Greet and interact with clients using compassion, empathy, dignity, and respect.
- Perform intake screening and orientation for new clients entering shelter
- Perform routine hourly health and safety checks on all shelter clients
- Monitor and maintain a safe and secure environment
- Provide crisis intervention techniques when needed
- Serve pre-prepared meals to shelter residents
- Provide access to showers, laundry, clothing, and toiletries
- Stock and organize supplies
- Maintain the cleanliness and organization of the building
- Accept & organize donated items
- Answer and direct phone calls Maintain a positive rapport with team members, leadership, donors, contractors, volunteers, and partner organizations.
- Maintain strong communication with team members and leadership though oral, written, and email communication
- Utilize the Homeless Management Information System (HMIS) electronic database to check for new referrals and monitoring shelter census
- Track, document, and communicate shelter census and bed inventory
- Document incidents clearly and objectively in the form of an Incident Report
- Attend monthly staff meetings and individual supervision
- Complete all required trainings
- Maintain compliance with all company policies and procedures and applicable rules and regulations of grantors
Professional Skills:
- Ability to use technology, including Microsoft office, an electronic database.
- Ability to document/communicate effectively verbally, in writing, and via email.
- Ability to work effectively as a team, demonstrating a professional demeanor and maintaining clear lines of communication with teammates and leadership.
- Professionally represent NSO and promote NSO mission and vision statements.
- Promote a harmonious work environment.
- Ensure consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
- Open to new approaches and taking the steps to increase knowledge, skills and abilities, both from within and outside NSO.
- Model the Pillars and guiding principles of NSO at all times.
Candidate Requirements:
- High School Diploma or GED
- Experience in customer service, human services or related field preferred but not required.
- Some completion of college coursework in Social Work, Psychology or related field preferred but not required
- Reliable Transportation
Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
